I guess I'm a little late in joining this discussion, but I just wanted to mention I'm a new user with the software and when I can't find an answer to my question through the help feature or on the forum, I prefer to post my question on the forum instead of sending an email directly.
To me, it helps for several reasons. For one. if anyone else is having the same problem I am, hopefully my post will help them. In turn, that might help Stan from answering a lot of emails with the same question. Also, if someone else knows the answer or an alternative to a question I have, I would like their opinion.
It's just great to have an open line of communication with the company because the software is so vital to our business.
Twelve thousand views and I'm number 11 reply for this thread.
I guess maybe, I'll start engaging a little more.