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Thread: Discounts versus Credit

  1. #1
    Join Date
    Nov 2008
    Location
    Jamestown, KY
    Posts
    28

    Default Discounts versus Credit

    From time to time, we might have to give some compensation to a customer... their stay was unpleasant for some reason, and we want to give them some money back.

    We are having a disagreement here as to which would be the better method - giving a discount or giving a credit.

    Any thoughts? And reasons why either way?

  2. #2

    Default

    A "Credit" can show up oddly on some reports, e.g. it can show up as if it's a payment/receipt. We recommend using Discount, or in this case where it's more of a refund situation then put in a negative Charge transaction with the same category as the original charge(s), so you're effectively "backing out" the income. Of course if it's the entire amount, you can use the "Reverse Charges" button.
    Stan Spielbusch
    [Forum Administrator]

  3. #3
    Join Date
    Nov 2008
    Location
    Jamestown, KY
    Posts
    28

    Default

    Thanks Stan.

    So, discounts are better because they seem to give better reports?

    For example, I want to see how much we have given back in compensation for the last year. Using discounts would be better for that?

  4. #4

    Default

    Yes, generally.
    You may want to use a specific Transaction Category of "Compensation" for the Discount transactions if you want to report specifically for that. (Add in Maintenance / Pick Lists)
    Stan Spielbusch
    [Forum Administrator]

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