View Full Version : Cancelation Confirmation

Riverdale Farm
07-22-2008, 07:25 AM
Would it be possible to setup an email cancelation confirmation also, That way we could email that we are canceling the site and list the cancelation policy, along with the information about the refund

Riverdale Farm

07-22-2008, 03:22 PM
I can't say that this is something that would be implemented soon, since it's not a common request, but you could create an E-mail cancellation letter using the Advanced Customizations for Forms, though (starting with the imported sample for E-mail confirmations). This is usually something that people have to hire us to do (free support doesn't include the Advanced Customizations), but you can try to create one yourself if you like. See:

09-30-2008, 04:58 AM
I agree, an email cancellation is something we would really use quite often! :D

Shenandoah Valley
10-27-2008, 04:33 AM
We too would use an email cancelation confirmation often.

02-11-2010, 08:43 AM
We would also use the email cancellation confirmation if it was available. We have used CM for the 2009 season and would recommend.

03-05-2010, 10:37 AM
YES! we would also use this. Currently I use the confirmation, and just add in big bold letters at the top... THIS RESERVATION HAS BEEN CANCELLED! followed by the cancellation fee, etc.

Carbon County Parks
11-04-2010, 08:39 AM
Provided us with the information necessary to create the additional e-mail forms such as confirmations, cancellations etc. The e-mail tab was converted to a pulldown menu which offers the operator several options to select from. So instead of typing a cancellation or other e-mail. The drop down covers any situtation. But the only problem is once an e-mail other than a confirmation is selected the next person MUST ensure the confirmation e-mail is selected. Since the e-mail will not default to a confirmation from a cancellation. Maybe Stan can help us with this one.

11-04-2010, 05:13 PM
Thanks for the note. Yes it remembers the last one used as the default. Potentially we could add an option to default to a specific E-mail, but we're going to be making quite a few enhancements to this soon (supporting E-mails for various occasions), and that will have defaults for each occasion.

08-25-2015, 06:04 AM
Currently I use the "Confirmation" email and manually change the words "Confirmation" to "Cancellation".
Although relatively easy to do, it is an inconvenience, and much of the wording also has to be changed, deposit information removed, etc.

YES, a specific "Cancellation" email would be WONDERFUL and should NOT require consultation fees in order to acquire.
We all have cancellations that we have to deal with, why should we not have a means to efficiently deal with them, and campers desire proof of cancellations, particularly when they involve refunds or partial refunds.

Thanks Stan,

08-26-2015, 07:29 AM
You can set up a cancellation E-mail or any other E-mail format yourself. See this newsletter for an example:

(This article was added more recently than the earlier posts mentioned here.)

08-27-2015, 04:56 AM
Ok, I'm well underway for creating my own Cancellation Confirmation Letter, but would like to print the Refunded amount in the confirmation.
Hopefully there is a fairly direct way of getting that, since it is a Transaction type "Refund"
Also it would be nice to print charges, such as the Cancellation Fee (we charge $10 for all cancellations regardless of date
If the camper has cancelled with less than the required window for cancellation, the entire deposit is forfeit.

Thanks Stan

08-27-2015, 10:18 AM
There wouldn't be any easy way to selectively show certain transaction items or totals like the refund amount or cancellation fee. You would have to write a script to go through each transaction and see if it's what you want to include, etc. -- basically a very technical programming task.

One thing you could do is include ALL transactions. There's a Sample confirmation E-mail form with transactions that you can import. It's not pretty like a PDF receipt since it's just text-based, which is why we haven't been encouraging it, but it may fit your needs and shows how to include the transaction table.

1. Go to Maintenance / Advanced Customizations / Forms

2. Click the Import Form(s) button, and you'll get a typical Windows file-open dialog labeled "Import Forms".

3. You need to locate the sample Forms folder, which is typically C:\Program Files\Campground Master\Samples (most likely you just need to double-click the "Samples" folder to get there, but you may have to navigate to the C: drive first using the "Look In" drop down at the top").

4. Now select the appropriate file, for instance "Sample Forms - E-mail confirmation with transactions", and click Open.