E-Mail Confirmations

[AlsatianRVR]

I've had a lot of phone calls lately about people not receiving their e-mail confirmations. I can go into the settings and send a "test" to my account. Is there something else I need to look at?

[sspielbusch]

This is a common problem if you have a domain/E-mail mis-match or you're not using a SECURE port with SSL or TLS. It may be that your SMTP host is filtering them or perhaps they're going to SPAM in the receiver's E-mail program.

Also, have you tried sending one to a personal E-mail address to see if you get it?

Make sure your "reply to" address matches the domain you're sending it through (the host name/address in SMTP setup). For instance if you're using a GMAIL SMTP server, you Reply-to must be Gmail. If using an SMTP server for your internet provider (e.g. comcast), then you must have a reply-to with the E-mail from your provider, e.g. something@comcast.net. If using a Reply-to address with your own domain name, you must use the SMTP server specified by the web host that is hosting that domain name.

Make sure you're not using port 25, which is not secure and your SMTP server may reject outgoing E-mails sent through that port. (Contact your provider for a secure port).

Also make sure that if the option is selected "Use the appropriate Park's name", then you need to check the E-mail address in Park Setup / Parks to make sure it's what you want (we recommend NEVER selecting that option unless you have multiple Parks set up needing to use different business E-mail addresses).

[AlsatianRVR]

This is a common problem if you have a domain/E-mail mis-match or you're not using a SECURE port with SSL or TLS. It may be that your SMTP host is filtering them or perhaps they're going to SPAM in the receiver's E-mail program.

Also, have you tried sending one to a personal E-mail address to see if you get it?

Make sure your "reply to" address matches the domain you're sending it through (the host name/address in SMTP setup). For instance if you're using a GMAIL SMTP server, you Reply-to must be Gmail. If using an SMTP server for your internet provider (e.g. comcast), then you must have a reply-to with the E-mail from your provider, e.g. something@comcast.net. If using a Reply-to address with your own domain name, you must use the SMTP server specified by the web host that is hosting that domain name.

Make sure you're not using port 25, which is not secure and your SMTP server may reject outgoing E-mails sent through that port. (Contact your provider for a secure port).

Also make sure that if the option is selected "Use the appropriate Park's name", then you need to check the E-mail address in Park Setup / Parks to make sure it's what you want (we recommend NEVER selecting that option unless you have multiple Parks set up needing to use different business E-mail addresses).

We are using Port 465 with SSL

Yes, we can send test messages to a personal email address and receive them. When making reservations, some people seem to get the email confirmation, others do not.

We are using our own domain name.

The option to Use the appropriate Park's name is not selected.

We have Outlook set up to monitor emails sent from the system and all emails sent from Campground Master do show up as sent with no errors.

[sspielbusch]

OK, so you've confirmed that all E-mails are sent. So that means the customers are either not seeing them because they're being filtered to Spam (unfortunately an all-too-common occurrence these days with hyper-active spam filtering), or their service provider is blocking them because they see something suspicious about the E-mail (e.g. your provider's IP address is on a black-list, or the domain name in the E-mail's reply-to is not the same as the SMTP server's domain name). You need to contact your SMTP provider (web host) to see if they have any suggestions.

You didn't confirm what SMTP server you're using and whether it matches the reply-to E-mail you're using (e.g. are you using your ISP's SMTP server or your web host's? if you want us to look at your settings, please send us your database (Help / E-mail database & logs to support).

[Randy@DCVRV Park]

We run into this all the time as well. It's just a common occurrence with all of the ISP's being a little over zealous with their filtering. We warn all of our callers that, while we will send them a confirmation, they may not receive it for any of a number of reasons.

As a retired IT manager, this is a problem that has gone on for a long time and there is little hope of any simple resolution, as Stan said, without contacting any number of ISP's as well as your own provider.

OK, so you've confirmed that all E-mails are sent. So that means the customers are either not seeing them because they're being filtered to Spam (unfortunately an all-too-common occurrence these days with hyper-active spam filtering), or their service provider is blocking them because they see something suspicious about the E-mail (e.g. your provider's IP address is on a black-list, or the domain name in the E-mail's reply-to is not the same as the SMTP server's domain name). You need to contact your SMTP provider (web host) to see if they have any suggestions.

You didn't confirm what SMTP server you're using and whether it matches the reply-to E-mail you're using (e.g. are you using your ISP's SMTP server or your web host's? if you want us to look at your settings, please send us your database (Help / E-mail database & logs to support).