Manual Mode |
Top Previous Next |
Downgrading to a Manual mode is not recommended due to the possibility of a conflict. It's considered "manual mode" any time you have either Incoming or Outgoing modes set to something other than "Fully Automatic", and the Site Locking setting set to something other than one of the "Do locks & synchronization..." options. These settings are found under Maintenance / Online Reservations / Hercules / Hercules Setup / Operations.
If you need to use manual mode due to internet problems, or perhaps because the reservations aren't being imported properly (a Setup issue), then there are some things you need to be aware of:
•Naturally, conflicts can occur in this mode. The less often you initiate a manual upload or download request (through Reservations / Retrieve Online Reservations), the more likely someone online could book a conflicting reservation. If a conflict occurs, you'll be given the chance to assign the online reservation to a new site after you retrieve it.
•Also be aware that the customer is always sent a confirmation from Hercules when they make the reservation, even in Manual mode -- so if you have to make changes to the reservation then you should notify them of the changes.
To get Hercules site availability up to date when the Outgoing mode is manual, go to Reservations / Retrieve Online Reservations, make sure the Source shows "Hercules 2-way", and click the "Update Site Availability" button.
To get Campground Master up to date with any reservations when the Incoming mode is Manual, go to Reservations / Retrieve Online Reservations, make sure the Source shows "Hercules 2-way", and click the "Retrieve Online Reservations" button. If any are received, process them (see the Retrieve Online Reservations section for details).
Further Topics:
Viewing Recent Online Reservations
Send/Request Full Synchronization