Clearing a site due to early departure |
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Q. How do I get somebody that checked out early off of a site, to allow somebody else on the site?
There are a couple ways to solve this, depending on the situation --
1. If you just need to remove him for some of the days (e.g. he was on the site for at least one night but left before his scheduled check-out date), then go into Reservation Details and adjust his Last Night accordingly. If you've already checked him out, then you'll need to undo that (click on "Checked Out" to uncheck it). After adjusting the date, then do the Check-out. That will free up the Rack for the days after that.
2. If you need to remove him completely, e.g. he didn't even stay one night, then you need to Cancel the reservation. In Reservation Details, undo the check-out as mentioned above (if you already did the check-out) and also undo the check-in -- e.g. click on "Pending" to go back from Checked In to Pending. Now, click on "Cancelled" to cancel the reservation. This will remove it from the Rack.