Checking out with a balance

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Q: When someone leaves owing a balance or has a refund coming, how can I check them out of the space so I can put someone else there? I don't want to zero the account out until the last transactions have been made in order to keep the shift report right.

 

A: You don't actually have to do "check out" in order to put the next reservation in the site or check the next one in (though there may be warnings or restrictions based on the operator's Access Level).  Of course if they leave before their scheduled date and you need to get them out of the way, then you should adjust the Last Night accordingly for when they actually left so that someone else can be put on the site.  (I assume you know that if someone is departing on the morning of the 4th then their Last Night should be the 3rd, so the next reservation can start on the 4th.)

 

Either way, you can just leave them checked in until it's settled, or you can set the program's options so that it does allow checking them out with a balance (see Maintenance / Program Options / Functions, uncheck "Don't allow a reservation to be checked out if it has a balance".

 


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