Solving network synchronization troubles |
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In a networked setup, occasionally you may have a computer that gets stuck on "Synchronizing with server", or for whatever reason takes an overly long time to connect and synchronize every time. This is usually due to there being too many changes in the logs for it to catch up in a timely manner, or some other out-of-sync situation. It may even be that all computers are acting sluggish due to one computer being out of sync (or even if one computer is disconnected for an extended period).
There's an "easy" fix, but it's possible that you could lose data that was entered on the problem computer(s). If the Master doesn't appear up to date, give us a call and we'll see if something can be done. If you're absolutely sure that the data on the Master computer is up do date, including everything that was done on this problem computer before this problem, then you can do this:
1. On the Master computer, log in as an administrator, and go to Maintenance / Network Functions / Network Setup.
2. Click on the Diagnostics tab, and click "Delete ALL log files".
3. Shut down the program on the Master computer.
4. Start up the problem computer. It will not be able to connect of course, so it won't get stuck synchronizing.
5. Log in as an administrator, and go to Maintenance / Network Functions / Network Setup.
6. Click on the Diagnostics tab, and click "Delete ALL log files".
7. Repeat steps 4 through 6 for any other computers that were slow or could not connect.
8. Now start up the Master. If the problem computer doesn't automatically connect (it should within about 30 seconds), you can go to Maintenance / Network Functions / Connect to Server.
After it connects, it will probably do full database refresh. If it doesn't, then do Maintenance / Network Functions / Request a full database refresh. If the logs for more that one computer were deleted, then you should probably keep the program shut down on the other computers at first, bringing only one back online at a time and waiting 10 or 15 minutes to make sure it gets back in sync.