Support updates -- Daylight Savings Time - or not!

Daylight Savings Time has begun for most of you -- but here in Arizona, it's not observed.  While our support hours are still 8AM to 6PM local time, we're on the same time as the Pacific time zone now (3 hours behind the east coast).

Also please note that you can leave a message any time and we do call back as soon as we're available.  Please don't just keep calling without leaving a message -- besides having no way of calling you back if you don't leave a message, it can be annoying if we're on a support call and the call-waiting keeps beeping in.  We will not interrupt a support call to answer an incoming call, and we hope our customers have the same courtesy when we're on the phone with them.

As an additional reminder, our toll-free number (877-414-8384) only goes to voice mail, not a live operator.  If you want to save the long distance cost you are welcome to leave a message on this number so we call you back, but keep in mind that the response time may be slower because the messages are forwarded to us by E-mail.