Canceling a reservation that's already checked in

Once you check in a reservation, the normal "Cancel" function on the right-click menu and in Reservation Details is disabled, mainly to prevent accidental cancellation.  However there may be times when you need to do this anyway -- perhaps the customer decided they can't stay the night, or perhaps you accidentally checked in a reservation that was a no-show.

This is simple to accomplish, it just takes an extra step:

1. Locate the reservation and get to Reservation Details.

2. Click on the "Checked In" checkbox in the upper right (the only one that's checked and enabled).  Confirm the prompt, and they will become Pending again.

3. Now click on the "Cancelled" checkbox to cancel the reservation.

At this point you can negate charges and/or enter a refund as needed, just like any other cancellation where they've already been charged and paid.