Canceling after Checked Out

Once you make a reservation checked in or checked out, the normal "Cancel" function on the right-click menu and in Reservation Details is disabled, mainly to prevent accidental cancellation.  However there may be times when you need to do this anyway -- for instance if the customer decided they can't stay the night, and you checked them out (not realizing that would still occupy the space for the night).

To get the reservation fixed to a Canceled status, follow these steps:

1. Locate the reservation and get to Reservation Details.

2. Click on the "Checked Out" checkbox in the upper right (the only one that's checked and enabled).  Confirm the prompt, and they will become Checked In again.

3. Click on the "Checked In" checkbox in the upper right (the only one that's checked and enabled).  Confirm the prompt, and they will become Pending again.

4. Now click on the "Canceled" checkbox to cancel the reservation.

At this point you can negate charges and/or enter a refund as needed, just like any other cancellation where they've already been charged and paid.