How to find Transactions entered through Customer Details

Q. We think that some reservation transactions were entered through Customer Details by mistake, instead of Reservation Details/Transactions.  How do we find them easily so we can correct them?

A.  You can locate them with the Transactions report.  

1.Go to the Transactions tab view (the far right tab, or go through Transaction Reports).  

2.Click the Detail Options button, and then click Reset the view to details / all transactions so you see all individual transactions.

3.Set the From and To date as needed.

4.If you don't see a "Site" column, go back to Detail Options and select  the "Site" field.

5.Click on the Site column to sort by site, and click again to sort backwards.  Any transactions that were not done through a Reservation will show "(No Resv)" instead of a site number.

6.If you also do Unbound transactions, you can hide those by going to More Filters, and uncheck the 3 options under "Unbound transactions" in the lower right corner.  If you also have POS transactions, you can hide those by unchecking the box at the top "Include POS transactions".

Now you should have all of the ones you're looking for at the top, and of course you can right-click on any of them to get to the Transactions dialog.  Once you're there, if you're not sure which ones are the non-Reservation ones, then check the "Show Details" box and scroll over to the "Reservation" column.  It will be blank for any transactions entered on the Customer instead of a reservation.

For more details on how to correct Customer vs Reservation balances, see here:

http://campgroundmaster.com/news/resolvingcustomerbalancesno.html