Fixing a checked out reservation |
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Q: I have a reservation that's in Dark Grey on the Rack (checked out) but he's still here, and I can't get him in the Green as all paid up. How do I fix this?
A: You can undo the check-out so it's checked in again. Just go to its Reservation Details, and click on the "Checked In" checkbox in the upper right Status area. This will undo the checkout and change him to Checked In.
This same procedure can be used if someone was checked out in the system but has decided stay longer. After you undo the check-out, you can change the Last Night appropriately.