Keeping a credit card from being used again

Q: A guest used a temporary credit card for payment that he doesn't want used for future payments -- how can I keep that one card from coming up again?

A: In general, you can clear *all* credit card history for a specific customer (so none of the cards previously used for that customer will be shown again) through Maintenance / Credit Cards / Remove a Customer's credit card information.  However if you don't want to clear all previous cards, a new option was added in version 11.2 to allow blocking a single card (or more specifically, a card used in a single payment).  It's also reversible if you change your mind.

To use this, go to the Reservation Transactions (or Customer Transactions) where the payment was entered so you can see the transaction.  Select the payment in question (click the transaction line so part of it is highlighted), and then there will be a button at the bottom "Don't Re-Use This Card".  Click that button, and then a confirmation prompt will appear (click Yes).

It does not completely remove the card information, since the information must still be available for Void or Refund transactions, or to re-enable usage.  It is simply flagged so it won't be used in the next payment (Campground Master will keep looking back for the next most recently used card).   If the payment has already been marked as "Don't Re-use", then the button will allow you to reverse this and "Do Re-use" it for future payments.  

Be aware that it only flags that transaction -- if the same card was also used in other transactions on that Reservation or Customer, or is in the Guarantee info, then it will still be found.  You must flag all transactions (one at a time) that would have the card you want to avoid re-using (or do a transaction with a different card, which will take precedence since it's newer).