Re-doing a meter reading

Note: If you did not have version 10 installed prior to entering readings, see the old article for Fixing Meter Readings.

Q. I entered meter readings and did "Add Charges...", but didn't have the settings correct so it did not add charges as expected.  How do I fix this?

A. Assuming you have version 10.0 (and already had that before entering the readings), then the new Meter History and Undo Readings features will save you.  You can do this even if you've already closed the Meter Reading report -- even on a later date (however the default Access Levels settings will not allow undoing readings more than 7 days old, to prevent accidentally undoing last month's readings).

1. Select (click on) the readings you want to undo -- e.g. click on the reading value for all sites in the Meter Report that need fixed (use Ctrl-Click to select multiple).

2. Click the "Undo readings..." button.

3. Confirm the prompt.  If any of them did add charges, you will also be asked if you want to undo the charges.  This can be helpful if the problem was that it added incorrect charges, e.g. the wrong reading was entered or your Rates were not set up correctly.

4. Now it should show the previous reading for each site.  You can simply go through and re-enter the new readings as before (after fixing your settings to add charges correctly of course).