Retrieving credit card information

Q: After upgrading to the 4.3.5 release, why doesn't it retrieve credit cards for payment that were entered in the reservation's guarantee information or in a previous deposit?

A: This is part of the new security features that are enabled by default, but more importantly it keeps you from getting charged too high of a rate for the credit card payment (assuming you're processing the cards through Campground Master).  Since cards entered in the Guarantee information or for a Deposit over the phone don't have the "swipe data", if that card data is used for a payment later then it's a "card not present" transaction -- which usually incurs higher processing fees.  You should always ask the customer for their credit card and swipe it when they are there paying their bill, even if they're using the same card as before.

Of course if you need to get the Guarantee credit card information for charging outside of Campground Master, you can also go into Reservation Details to see the Guarantee Info (or in Customer Details, if that's where you originally entered it).

If you're sure you want the old information to be retrieved automatically, then you can change this option under Maintenance / Credit Cards / Security Setup.  Also be sure to read the help in the Credit Card Security Setup function for complete details about the consequences of changing the settings (press F1 when you're in the Security Setup dialog).