Q: When I'm on the phone I only have one hand available for entering information. Is there a way it can capitalize customer names (just the first letter) without having to hold the Shift key each time?
A: Yes, this was an option added in version 3.1 but it's turned off by default. Go to Maintenance / Program Options / Formats and enable "Automatically format customer information". This works on not only the name but also the address fields.