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| Newsletter #1 (May 22, 2005) |
| Contents |
| What's New |
| Rate Setup Examples |
| Q & A |
| How long is the Notes field |
| Changing "Normal RV", etc to something else |
| Tech support on weekends |
| Occupancy and Availability reports incorrect |
| Tips & Techniques |
| How to keep duplicate credit card charges from being rejected |
| How to avoid duplicate credit card charges |
| How to quickly select dates for short-term stays |
| How to rearrange sites on the Rack |
| Miscellaneous |
| See your park from space! |
| Newsletter #2 (May 26, 2005) |
| Contents |
| What's New |
| Integrating the Vacancy Grid with your reservation form |
| Q & A |
| POS - Some items not showing up |
| Rates for holidays |
| Showing "Room" instead of "Site" |
| Ticket form missing the guest signature |
| Feedback |
| Reader Comments |
| Tips & Techniques |
| Showing underlines for hot-keys in XP |
| How to handle key deposits |
| What to do if Campground Master won't start |
| Attachments |
| Sample Javascript to insert form values (copy) |
| Newsletter #3 (June 2, 2005) |
| Contents |
| What's New |
| Web form example with parsing rules |
| Zip and Postal Code entry |
| Q & A |
| POS monthly sales report |
| Printing the Rack |
| Reports with the Rate Code |
| Will Rates changes affect all reservations? |
| Free stays show past due |
| Rates entry for 7th day free |
| Feedback |
| Reader Comments |
| Tips & Techniques |
| Getting clickable links in confirmation letters |
| Keeping a customer deposit or overpayment for future stays |
| Newsletter #4 (June 9, 2005) |
| Contents |
| What's New |
| Open the cash drawer automatically without printing |
| Feedback |
| Receipt printer running slow |
| Receipt printer not moving paper up far enough |
| SMTP E-mail error mesages |
| Correcting previous meter readings |
| Merchandise sales |
| Changing Additional Notes on the Ticket Form |
| Reader Comments |
| Tips & Techniques |
| Creating a list of customer's E-mails |
| Copying Campground Master to another computer |
| Newsletter #5 (June 20, 2005) |
| Contents |
| Feedback |
| Neworking issues, Norton Firewall |
| Q & A |
| Missing pages on a report |
| Back-dating transactions |
| Housekeeping report with names |
| Quickly printing window tags for all arrivals |
| Checking out multiple at once |
| Tips & Techniques |
| Changing Font Size for Reports |
| Newsletter #6 (June 30, 2005) |
| Contents |
| Q & A |
| Show Available not showing all sites |
| Showing the year on receipts |
| Negative totals for transactions |
| Preventing reservations on past dates |
| Changing synchronized to non-synchronized |
| Tips & Techniques |
| Canceling a reservation that's already checked in |
| Using a 'Fill' indicator on the map |
| Newsletter #7 (July 11, 2005) |
| Contents |
| Q & A |
| Entering laundy or other misc. receipts |
| Multiple groups on one site |
| Speeding up check-outs with transactions |
| Re-combining split reservations |
| Tips & Techniques |
| Printer Recommendations |
| Tips of the Day |
| Newsletter #8 (July 21, 2005) |
| Contents |
| Q & A |
| Hiding some sites from the Rack |
| Fixing a checked out reservation |
| Find and fix reservations with missing How-Heard info |
| Tips & Techniques |
| Creating split reservations on separate sites |
| Reporting the amount of taxable sales and tax collected |
| Newsletter #9 (Aug 1, 2005) |
| Contents |
| Q & A |
| Checking out early (without a refund) |
| Entering credit card information without a payment |
| Entering the credit card security code (CVV2 or CVC) |
| Tips & Techniques |
| Printing a report of reservations made each day |
| Making multiple dates unavailable at once |
| Newsletter #10 (Aug 11, 2005) |
| Contents |
| Q & A |
| Showing all transactions an operator made |
| Changing the colored weekend columns |
| Showing the unpaid status on Map indicators |
| Changing the default reservation type |
| Handling non-site rentals like storage |
| Tips & Techniques |
| Recovering from a corrupt or missing database |
| Newsletter #11 (Aug 22, 2005) |
| Contents |
| What's New |
| Q & A |
| Adding notes to the Ticket Form receipt |
| Adding E-mail and phone information to receipts |
| Showing longer names on the Rack |
| Allowing clerks to refund partial stays |
| Tips & Techniques |
| Increasing rates for next year |
| Newsletter #12 (Sept 10, 2005) |
| Contents |
| Q & A |
| Reporting annual receipts |
| Reporting the amount received for each site |
| Showing detailed transaction amounts for reports |
| Changing the Check-In and Check-Out Times |
| Adding printed memos to Auto-Rates |
| Auto-printing POS receipts only for credit card sales |
| Tips & Techniques |
| Using a network client offline for extended periods |
| Printing single labels on a Dymo label printer |
| Miscellaneous |
| Is your park Satellite Friendly? |
| Newsletter #13 (Sept 22, 2005) |
| Contents |
| Q & A |
| Hiding the site number on confirmations |
| Are credit card details secure? |
| Getting to transactions on a linked reservation |
| Selecting a Handicapped site for a reservation |
| Rig Size is not limiting the sites shown |
| Faster check-outs with a hot-key |
| Tips & Techniques |
| Showing all customers with a balance due |
| Limiting a workstation to Point of Sale use |
| Handling POS sales for items without bar codes |
| Miscellaneous |
| Computer Tech Support Services |
| Newsletter #14 (Oct 20, 2005) |
| Contents |
| What's New |
| Top 5 Networking Errors |
| Q & A |
| Reporting daily receipts |
| "Virtual Memory Too Low" message |
| Split reservation receipts, wrong site |
| Export to Web, fixing the Park name |
| Correcting a previous meter reading |
| Error when restoring from floppies |
| Tips & Techniques |
| Moving sites without splitting |
| Rates for monthly add-on charges |
| Finding cancelled reservations |
| Miscellaneous |
| Internet Explorer Auto-complete Security |
| Newsletter #15 (Oct 28, 2005) |
| Contents |
| What's New |
| Firewall Configuration for Networking |
| Q & A |
| Clerk Can Cancel a Completed Sale |
| Room Availability Based on Pets |
| Using Discount Fields for Other Things |
| Special One-time Discounts |
| Tips & Techniques |
| Getting a List of Advance Deposits |
| Listing Customers With Credits |
| Miscellaneous |
| Software for E-mailing to Your Customer List |
| Newsletter #16 (Nov 10, 2005) |
| Contents |
| What's New |
| Use a 3" receipt printer for small receipts |
| Q & A |
| Disabling the meter reading options |
| Automatic capitalization of names |
| Select a site by typing the site number |
| Backup files won't accept the date |
| Disabling the credit card information |
| Tips & Techniques |
| Mailing List for last season's campers |
| Canceling after Checked Out |
| Newsletter #17 (Nov 21, 2005) |
| Contents |
| Q & A |
| Reservation shows unpaid (red) on the Rack |
| Deleting the Demo |
| Entering "Paid Out" transactions |
| Rack is starting on an old date |
| Tips & Techniques |
| Carrying the Rack dates into New Reservation |
| How to set up a Map (a brief overview) |
| Using a Zip drive for backup |
| Miscellaneous |
| Web site services |
| Newsletter #18 (Dec 7, 2005) |
| Contents |
| Q & A |
| Switching linked masters on split reservations |
| Reporting POS sales separate from rentals |
| Avoiding tax on certain fees |
| Looking up customers by phone number |
| How to do an "on account" sale |
| Printing all customers by record ID |
| Tips & Techniques |
| Resolving "Workstation already in use" network errors |
| Blocking sites for many days at once |
| Newsletter #19 (Jan 2, 2006) |
| Contents |
| What's New |
| New Diner's Club / Mastercard rules |
| Q & A |
| Deleting Expense and Misc Income Transactions |
| Viewing manually entered credit card info |
| Changing rates for the new year |
| Charges don't stay in when doing a confirmation |
| Tips & Techniques |
| Report the number of reservations last year |
| Networking - How to set up a static IP address |
| Newsletter #20 (Jan 22, 2006) |
| Contents |
| Q & A |
| Why can't I select "Propane"? |
| How can I get it to remember by database? |
| Finding out when Monthlies are due to pay |
| Changing "Receipt #" on invoices |
| Sorting unassigned reservations by date made |
| Changing "My Park" on the web vacancy grid |
| Tips & Techniques |
| Handling different numbers of digits on meters |
| Newsletter #21 (Mar 11, 2006) |
| Contents |
| Q & A |
| Searching by Confirmation number |
| Changed field name but dialog label didn't change |
| Checking out a customer with a balance |
| Clearing a site due to early departure |
| Receipts with running totals |
| Tips & Techniques |
| Handling Gift Certificates |
| Handling special-case rates |
| Putting different text on confirmation letters |
| Miscellaneous |
| Networking through a dynamic internet IP address |
| Newsletter #22 (Apr 10, 2006) |
| Contents |
| What's New |
| Networking errors caused by WinSock problems |
| Q & A |
| Alphabetical listing of all customers |
| Pre-dating transactions and previous customer balances |
| Entering credit card payments without processing |
| Printing the credit card number on receipts |
| Entering payments of two different types |
| Changing the customers in group reservations |
| Tips & Techniques |
| Disabling the login prompt |
| Quicker credit card payments |
| Newsletter #23 (May 13, 2006) |
| Contents |
| What's New |
| Online Reservations and Norton |
| Q & A |
| The Save button is always greyed out |
| Reporting people with deposits due |
| Reporting all reservations for the season |
| "No Site" cells on the Rack |
| Cleaning up cancelled reservation charges |
| Checking out with a balance |
| Tips & Techniques |
| Avoiding $0 charges for add-on rates |
| Partial refunds to a credit card |
| Newsletter #24 (June 21, 2006) |
| Contents |
| Q & A |
| Advanced site selection in tab views |
| Getting rid of "No Site" for Waiting Lists |
| Installing a new printer |
| Deleting some sites from a group |
| Linked members staying different lengths of time |
| Tips & Techniques |
| Are you using right-click effectively? |
| Adding multiple sites as non-synchronized |
| Resolving customer balances not matching reservation balances |
| Newsletter #25 (Aug 1, 2006) |
| Contents |
| Q & A |
| Printing in Landscape Orientation |
| Sorting Waiting Lists by Date Added |
| Keeping Reservation Notes separate from Customer Notes |
| Seeing/adding auto-charges for all future reservations |
| Swapping sites when nothing is available |
| Tips & Techniques |
| Receipts by Category report adjustments |
| Restoring from an old backup on purpose |
| Adding a column to the Rack View |
| Adding fields to the Arrivals tab view |
| Newsletter #26 (Aug 27, 2006) |
| Contents |
| What's New |
| RV Park Reviews -- See what others think |
| Campground Master for Hand-helds |
| Synchronize your Time Zones |
| Beware of credit card company claims |
| Q & A |
| Showing more dates in the Rack |
| Printing a list of available sites |
| Miscellaneous refunds from the cash drawer |
| Owners can't be checked in |
| Tips & Techniques |
| Color-coding the Sites on the Rack |
| Forcing Reservation fields to be filled in |
| Showing a "Rules" prompt when making a reservation. |
| Showing Reservation Notes upon check-in |
| Newsletter #27 (Sep 25, 2006) |
| Contents |
| Q & A |
| Transaction Categories for Taxes |
| Reporting by Rate type |
| Getting back to the Transactions detail |
| Splitting a payment between payment methods |
| "Balance" report showing strange dates |
| Tips & Techniques |
| Using Purge to shrink the database |
| Keeping operators from closing the program |
| Inventory report with total cost/value |
| Adding right-click menu items for +1W and +1M |
| Adding new fields to the Customer Details dialog |
| Newsletter #28 (July 19, 2007) |
| Contents |
| What's New |
| Windows Vista Compatibility |
| Expression text parsing change in version 4.2 |
| Optimization for busy POS environments |
| Q & A |
| Viewing the full credit card number |
| Printing only some transactions |
| Re-using a CD-RW for backup |
| Removing unused receipt formats |
| Marking sites for special use |
| Printing labels in Last Name order |
| Getting a history report for a site |
| How to keep from entering Customer Transactions |
| How to find a reservation by phone number |
| Changing the access level for printing tab views |
| Tips & Techniques |
| Making use of sites when the annual leaser is away |
| Credit card "swiped" vs "non-swiped" fees |
| Automatic logout after 10 minutes |
| Adding check-date fields to dialogs |
| Adding custom pick-lists to dialogs |
| Removing information from receipts |
| Color coding special reservation types |
| Adding special reservation validations |
| Newsletter #29 (Feb 4, 2008) |
| Contents |
| What's New |
| The Newbie Club |
| Q & A |
| Cashing a customer's check |
| Recording a customer's credit card |
| Entering credit card security codes |
| Moving the database to public documents |
| Changing the First Night after check-in |
| Adding options like 50A to New Reservation |
| Deleting old Operators |
| Tips & Techniques |
| Making a new reservation that moves during the stay |
| Automatic logout after 10 minutes, revisited |
| Coloring the Rack dates for holidays |
| Newsletter #30 (Mar 24, 2008) |
| Contents |
| What's New |
| How good is your backup process? |
| Receipt Printer and Cash Drawer Setup |
| Q & A |
| Changing customer field names |
| Using the demo to train people |
| Some taxes missing on Discounts |
| Viewing checked-out reservations on the Rack |
| Adding first names to transaction reports |
| Misc. Income not on Shift Report |
| Receipt transactions overwriting the bottom text |
| Tips & Techniques |
| Showing Reservation Details before check-in |
| Opening an old backup for review |
| Forcing How-heard to be filled in |
| Adding a logo to your receipts |
| Newsletter #31 (May 24, 2008) |
| Contents |
| What's New |
| Version 4.3.3 released |
| Q & A |
| Retrieving credit card information |
| CVV code entry field missing |
| Changing the price of an item at check-out |
| Printing a report with readable text |
| Reporting the number of reservations made |
| Tracking E-mail confirmations sent |
| Reporting taxable sales |
| Selecting sites by rig length |
| Handling a returned (bounced) check |
| Changing access levels for Tab Views |
| Tips & Techniques |
| Getting an E-mail list of people checked in |
| Adding a custom "Thank You" message on receipts |
| Adding # of Nights to the On Site tab view |
| Changing a reservation's color if there's a note on it |
| Changing network "Master" computers |
| Solving network synchronization troubles |
| Newsletter #32 (June 24, 2008) |
| Contents |
| What's New |
| Version 4.3.5 released |
| Campground Master User's Forum |
| Newsletter #33 (July 9, 2008) |
| Contents |
| What's New |
| Friend Communications Enhancements On The Way |
| User's Forums Update |
| Q & A |
| Showing upcoming payments due |
| Handling seasonal campers |
| Using a touch-screen monitor |
| Disabling "Delete" for Reservations |
| Different color on the Rack for owners when here |
| Tips & Techniques |
| Showing Customer Details during check-in |
| Solving backup "temporary file" errors, XP |
| Newsletter #34 (July 27, 2008) |
| Contents |
| What's New |
| HTML Newsletter |
| User's Forums Update |
| Q & A |
| Reporting Receipts by Discount Used |
| Viewing the notes entered for Misc. transactions |
| Reporting reservations staying less than full month |
| Correcting processed credit card payments |
| Rates based on Rig Type |
| Rates based on starting day |
| Rates based on linked reservations |
| Setting up rates for 50A |
| Tips & Techniques |
| Networking optimization tips |
| Solving backup "temporary file" errors, Vista |
| Newsletter #35 (Sept 29, 2008) |
| Contents |
| What's New |
| Visit our redesigned web site |
| User's Forums Update |
| Friend Communications update |
| Q & A |
| Fixing lost transactions after a split |
| How to un-split a reservation |
| Rates for last-minute reservations |
| Adding charges when a reservation is made |
| Fixing an electric meter reading |
| Fixing transaction overlaps on receipts |
| Reporting average nights stayed |
| Tips & Techniques |
| Showing underlined letters for hot-keys |
| Newsletter #36 (Aug 22, 2009) |
| Contents |
| What's New |
| New version 4.3.8 |
| X-Charge update required |
| Friend Communications update |
| Capterra Reviews -- post your review of Campground Master |
| User's Forums Update |
| Q & A |
| Top Q&A's from past issues |
| Credit Cards shown after 4.3.8 update |
| Turning off the Reservation Linking |
| Reporting occupancy by # campers on site |
| Reporting by Rate |
| Entering old electric readings |
| Tips & Techniques |
| Fixing an incorrect Split |
| Handling reservations with a balance due |
| Newsletter #37 (Mar 27, 2010) |
| Contents |
| What's New |
| New version 5.0 |
| Friend Communications / (Leisure Interactive) update |
| Support updates -- Daylight Savings Time - or not! |
| Port Forwarding help |
| USB Cash Drawers and Pole Displays |
| Q & A |
| Top Q&A's from past issues (copy) |
| PCI Compliance |
| Avoiding accidental program closure |
| Different rates by rig size |
| Unlinking a reservation |
| Reporting rates & balances |
| Tips & Techniques |
| Tax rate changes (e.g. new HST tax) |
| Adding "Due Back By" on custom receipts |
| Importing a 2-up ticket form |
| Query customers excluded from E-mail |
| Newsletter #38 (July 26, 2010) |
| Contents |
| What's New |
| New beta test version 5.0.4 |
| PCI compliance changes |
| IC Verify version 4.0.4 issues |
| Campground Master on your iPad, iPhone, or Android phone |
| Q & A |
| Moving receipt heading for window envelopes |
| Phone number on "Find Customer" results |
| Per-person camping rate |
| Use map dates when making reservations |
| Removing site number from confirmations |
| Automatically selecting appropriate sites |
| Tips & Techniques |
| Coloring empty sites for holidays and site type |
| Enforce 3-day holiday weekend reservations |
| Newsletter #39 (April 4, 2011) |
| Contents |
| What's New |
| New version 6 released |
| PCI compliance checklist |
| A possible new option for Mac users |
| Yogi Jellystone parks forced to switch systems |
| Q & A |
| Shortcut for clicking "Done" |
| It's not changing the customer's credit card number |
| Changing the credit card in Guarantee Info |
| Keeping it from running on startup |
| Printing invoices for today's check-outs |
| Easily blocking sites for multiple days |
| Reporting average daily rate |
| Tips & Techniques |
| Cleaning up inventory "on-hand" |
| Changing Rates but grandfathering current reservations |
| Newsletter #40 (April 21, 2013) |
| Contents |
| What's New |
| Upcoming new version? |
| Windows 8 support |
| IC Verify issues |
| PC Charge |
| Merchant Warehouse credit card processing |
| Q & A |
| Making the text larger on the screen |
| Reporting reservations by date made, this year vs last year |
| Why are checked-out reservations disappearing? |
| Where is the Bulk Check-out function? |
| Splitting deposits among group members |
| Reporting revenue by Site |
| Reporting all advanced deposits |
| Tips & Techniques |
| Full network re-synchronization procedure |
| Reporting balances as of a certain date |
| Entering a new credit card for a customer |
| Changing vehicle field labels |
| Receipts by Category report changing previous values |
| Showing Yes/No on a Query instead of .T./.F. |
| Newsletter #41 (May 26, 2014) |
| Contents |
| What's New |
| Upcoming new version? |
| FTP issues with Windows upgrades |
| Q & A |
| Keeping it from logging off every 15 minutes |
| Fixing messed-up Reservation Splits |
| Do you have online backup? |
| Renaming / re-using numeric reservation fields |
| Rates to charge extra for 1 adult and 2 children |
| Fixing the order of transactions |
| Entering split payments (2 different payment methods) |
| Having 2 different check-in or check-out times |
| Discounts not adjusting taxes |
| Reporting the number of people in the park |
| Tips & Techniques |
| Finding outstanding Security Deposits |
| Automatic Backup each day to a new location |
| Adding a "Print CC Slip" button to Transactions |
| E-mail confirmations with transaction detail |
| E-mailing a thank-you letter, cancel notice, etc. |
| Newsletter #42 (May 21, 2016) |
| Contents |
| What's New |
| EMV / "Chip" credit card support |
| Windows 10 - Avoid the auto-upgrade! |
| Windows 10 - Printer issues |
| Windows 8/10 - Cash Drawer issues |
| GMail problem sending E-mails |
| Bar code printing software for $49 |
| Q & A |
| New credit card in Guarantee not being used |
| Viewing past electric meter readings |
| E-mailing receipts |
| Applying customer credit balances to reservations |
| Newsletter #43 (Aug 6, 2017) |
| Contents |
| What's New |
| Upcoming new version |
| Some tips when calling for support |
| EMV / "Chip" credit card support |
| Yahoo problem sending E-mails |
| Q & A |
| Credit card processing time-outs |
| Deleting POS Inventory Items |
| Keeping Customer Notes separate from Reservation Notes |
| Filter available Sites by Rig Type |
| Changing a reservation's text on the Rack |
| Using a "Pencil-In" feature |
| Tips & Techniques |
| Proper Rates order for Auto-Rates |
| Query for Arrivals filtered by Resv Type, etc |
| Color-coding Sites dirty, Work order or Journal entry |
| Color-coding Reservation Types (revisited) |
| Newsletter #44 (Oct 14, 2017) |
| Contents |
| What's New |
| Version 9.1 "rev.e" bug-fix release |
| Q & A |
| E-mail forms -- long text not wrapping |
| Batch E-mail -- saving the filter |
| E-mail confirmation requires an extra step to select a form |
| Reconciling old Reservation balances |
| Speeding up the Rack view |
| Credit Card Refunds - "cannot exceed sales cap" error |
| Tips & Techniques |
| E-mail confirmations -- putting the customer name in the Subject |
| Adding a logo to E-mail confirmations |
| E-mailing a cancellation letter |
| E-mailing a thank-you letter |
| Rates -- Special case rates using a Reservation type |
| Changing tax rates |
| Rates Setup - 2-night minimum for weekends |
| Enlarging the Transactions dialog |