Full network re-synchronization procedure

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If you're having a lot of issues with workstations timing out, disconnecting, or unable to connect to the master, then it may be a problem of one or more workstations being so out of sync that the master is spending all of its time trying to update them. Here is a complete manual re-sync procedure you can use as a last resort to make them all "like new".


Note: This assumes that the Master computer has the most correct / up-to-date information. If not, that must be corrected first by copying the database from the most up-to-date client to the master.

1. Shut down ALL clients.


2. On the master:

Make sure all orphans are fixed -- Maintenance / Database Maintenance / Report and repair Transactions orphaned from Reservations, and click the "Fix" button. Repeat for the other 2 "Report and repair" functions.

Also go to View / Alerts, and if any are shown then highlight them all and select "Dismiss".

Go to Maintenance / Network Functions / Network Setup.

-- Under Timing, make sure the "Max delay between saves" is at least 600.

-- Under Diagnostic Options, Uncheck the box "Show an alert...". Also make sure the top 3 boxes ARE checked (Enabled/Auto/Force). The "Request full database" box should NOT be checked.

-- Click "Delete ALL log files" (under Diagnostic Options), and confirm the prompt.

3. Under Maintenance / Program Options / Database, make sure "Automatically save the database..." is checked, and that "History Logging Enabled" is checked.


4. Make a backup from the master (Maintenance / Back up database), e.g to a thumb drive or somewhere you can access it easily. IMPORTANT: Be sure to use a unique name for the backup file so there's no mistaking the correct file when you restore from it below, and pay attention to the "Save In" location to be sure it's going where you want it to go (e.g. the thumb drive).


5. Shut down the master so clients can't connect.


6. On each client:

Start Campground Master.

If any alerts come up, use the "Close/ignore" option to close them.

Go to Maintenance / Network Functions / Network Setup.

-- Under Timing, make sure the "Max delay between saves" is at least 300.

-- Under Diagnostic Options, Uncheck the box "Show an alert...". Also make sure the top 3 boxes ARE checked (Enabled/Auto/Force). The "Request full database" box should NOT be checked.

-- Click "Delete ALL log files" (under Diagnostic Options), and confirm the prompt.

Go to Maintenance / Restore from Backup, and restore from the backup you made above -- paying attention to the "Look In" location and the file name so you now that you're getting the correct file.

... Repeat for each client.

7. Once this is done on each client, restart the master.


That should guarantee they are in sync. Start the master, and they should all connect immediately without a problem.

You might want to open the Networking Diagnostics window for awhile to make sure things are going smoothly. Keep an eye out for any issues like re-sending things repeatedly, workstations disconnecting, sending a full database, etc...

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