Automatic Mode
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For complete real-time communications and to eliminate the possibility of conflicts, you need to have both Incoming and Outgoing modes set to "Fully Automatic", and the Site Locking setting set to one of the "Do locks & synchronization..." options. These settings are found under Maintenance / Reservation Friend /Reservation Friend Setup / Operations.

In this mode, Friend is periodically polled for new reservations, and any new ones are automatically processed and added to Campground Master. Synchronization occurs not only at pre-defined polling intervals, but also any time you begin to make a reservation or edit an existing one on a Site that's also available online. It will do the following before every operation:

·Check for "Temp Holds" on Friend, to see if someone is trying to reserve that site online at this moment.  
·Lock the site(s) selected for the reservation, so it cannot be used online (if it's not already being used).  
·Receive any new reservations made online since the last check.  
·If a full synchronization is needed, either up or down, initiate that to get in sync.  

All of this will happen automatically behind the scenes. You will only "know" it's happening if you get an Alert of new reservations received or sync problem, or if the site you're working on cannot be locked online (see Error Handling).


Automatic Reservation Processing

While there's an option to process the online reservations manually once they're received, this isn't recommended due to the potential for conflicts. However you can be notified when a new reservation is received (which we recommend), and given the chance to immediately review it and make adjustments if needed. If everything is set up perfectly in the Parsing section of the setup, adjustments should rarely be needed. The online reservation is automatically converted into a Campground Master reservation on the site selected online, all customer data fields are imported, Deposit transaction added, etc., and it will appear on the Rack and other views immediately. If you have Auto-rates enabled, and have chosen the option to auto-calculate when a reservation is Created, then that's also done when an online reservation is processed.

However, one reason you should review all incoming reservations is to check for duplicate customers, so you can merge them into a single customer record (or check that customer's history for problems). This is done through the View Recent Online Reservations dialog, which will highlight possible duplicates and allow merging them, as well as highlight any where a possible duplicate has a Warning flag.

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