Linked and Group Reservations
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Group reservations and other linked reservations can be created easily, which can save time maintaining reservations for multiple sites.

Clarification -- although they are often referred to as "group reservations", remember that technically each reservation record can only have one site assigned to it. When more than one site is linked, or in a group, it's actually multiple reservation records with internal links between them. This allows them to be handled in certain ways as a single reservation.


Linking Overview

Reservation linking is handled through a system called "Portfolios". This is mostly an internal organization term -- as a user, you see the linkage as a tree structure similar to file folders on the computer. Any reservation can own any number of portfolios (folders), each of which can contain any number of reservations -- which can in turn own other portfolios. Technically there is no limitation to the number of levels or complication of the structure, but in practice you're likely to only use 1 or 2 levels.

In addition to the multi-level linkage structure, each portfolio (set of reservations) can be one of 3 types. Note the distinctions between these types -- it's important in know which type to use for different situations:

·Synchronized -- The reservations keep their dates and status in sync automatically (for instance when you check in one, the rest are all checked in automatically), and are combined for billing purposes. They must all be under the same customer name.  
 
·Non-synchronized -- Reservations linked this way can have different dates and have separate transactions for billing. They start out under then same customer name, but the customer for each one can be changed later through the "Change to a different Customer" function in Reservation Details.  
 
·Sub-member -- Besides being "logically" a sub-member of the owner reservation, transactions (billing) will be combined with the "transaction master" reservation and the customer must be the same. However, it's not synchronized with the portfolio owner so the dates do not have to be the same as the owner reservation.  

When showing a list of linked reservations in Reservation Details or the Quick-info window, a tree-structure list is used to indicate the portfolio levels and also the type of linkage for each reservation. These symbols are used to indicate the link relationship with the owner reservation (the portfolio type):

=    Synchronized  
#    Non-synchronized  
>    Sub-member  

Note that in the tree structure, the top-level reservation won't have an indicator, because it's not a member of any higher portfolio. This top-level reservation is considered the "Master" of the linked reservations.

In some cases, an asterisk ( * ) will be shown in front of one of the reservations. This simply indicates which one you're currently viewing.

Here is an example diagram of a fairly complex set of linked reservations, as it would appear in the drop-down list on Reservation Details or on the Quick-info window:

RV 1 [Linked master]  
   = RV 2 [synchronized with RV 1]  
      > Stall 1 [sub-member of RV 2]  
   = RV 3 [synchronized with RV 1]  
   # RV 4 [not synchronized]  
      > Boat slip 1 [sub-member of RV 4]  
      > Kayak 1 [sub-member of RV 4]  
   # RV 5 [not synchronized]  
 
This looks confusing at first, but it will make sense once you learn the symbols and notice the spacing to indicate levels/ownership. Also note that the relationships are clearly detailed in case it's not obvious from the structure. There's a step-by-step example of creating these reservations in the "Creating Linked Reservations" section.

In portfolio terms, there are 4 portfolios involved:
· RV 1 owns 2 portfolios -- a Synchronized portfolio containing RV 2 and RV 3, and a non-synchronized portfolio containing RV 4 ad RV 5.  
· RV 2 owns 1 portfolio -- a Sub-member portfolio containing Stall 1  
· RV 4 owns 1 portfolio -- a Sub-member portfolio containing Boat slip 1 and Kayak 1  

However, you can pretty much forget about "portfolios" now. While that's the way it's stored and managed internally, the only thing you're concerned with is their "link relationships", which are already detailed in the tree-structured list.

Some important points:

·Since all synchronized and sub-member reservations are combined for billing (and any synchronized or sub-members of those, etc. all combined with their top-level owner), the reservation for RV 1 will also contain all transactions for RV 2, RV 3, and Stall 1. However, non-synchronized reservations are considered separate "sets" or "top-level reservations" for billing -- so the reservation for RV 4 will include transactions for Boat slip 1 and Kayak 1, and RV 5 will only contain transactions for itself. Thus by using appropriate link types, you can completely control which reservations are combined for billing.  

·Only synchronized reservations will maintain identical dates and status. Thus RV 1, 2, and 3 will stay synchronized if a change is made (assuming the appropriate answers are given when prompted to keep them synchronized). But changes to any of the others will only affect that reservation.  

·There are no date restrictions for sub-members (for instance it's not like a Guest reservation where the guest's stay can't be outside the host) -- so by using sub-member linking it's even possible to combine billing for separate stays (even on the same site!) for the same customer.  

·Even Guest reservations can have sub-member reservations linked to it -- so for instance a Guest can rent a stall or canoe, which can be combined on the guest's bill and not affect the host reservation.  

·Any synchronized link can be changed to non-synchronized (e.g. to separate the billing or change the customer) or a sub-member (to change dates independently while keeping the billing combined). However it cannot be changed back to synchronized (since there could be a conflict of dates, etc.). For the most part it wouldn't be necessary to re-synchronize it, since Sub-members have most of the same advantages.  

·Any non-synchronized or sub-member link can be changed back and forth, so you can combine or separate billing at any time (but be sure to go back and re-calculate charges appropriately if you don't have auto-recalculation enabled).  

·If the dates and/or the customer of any linked reservation is different than the master reservation, then the differences will be noted wherever the tree list is shown.  

·If you need different customer names on each reservation, e.g. for groups, then they must be non-synchronized.  


Transactions and Auto-Rates

A single collection of linked reservations can contain some that are billed separately and some combined, and even the combined ones can have different dates. This requires some special handling of the transactions for linked reservations. See Working with Transactions / Reservation Transactions section for more information.





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