This is accessed through Maintenance / Online Reservations / Reservation Friend / Reservation Friend Setup, Reservations tab. These are various options related to how online reservations are converted to Campground Master reservations, plus a couple options that affect the online site availability.
Default status to use for imported reservations -- You can choose whether the online reservations are created as Pending, Confirmed, or Guaranteed. Since payment is taken online for the reservations, the Guaranteed status is recommended.
Owner reservations make the site unavailable for online reservations -- If you use the "Owner" reservation type, then this setting depends on the way you use Owners in Campground Master. If Owner reservations are on sites truly owned by someone and available for sub-letting to overnight campers, etc. when the owner is not present, then this option should not be checked. Thus it's available online as long as there isn't another reservation on top of it (and this also requires you to make normal or Free Stay reservations on the site when the owner is actually present, to avoid double booking). However if you use the Owner type for other situations, such as a Seasonal, where the site should not be occupied by anyone but that one person, then you should check this option to keep it unavailable for online reservations.
Special dates unavailable for online reservations -- This allows you to block all sites from online reservations on certain dates. This might be a season, special event, or some other reason that you don't want any online reservations on any site. (While this setting affects all sites, there is also a Site field that allows you to set unavailable dates for individual sites.) Take care when using this setting, as entering it incorrectly could result in all sites being blocked online for all dates, or not blocked on the dates you expect. After changing this setting and allowing the synchronization to occur, we recommend that you verify the dates through your account on Reservation Friend (through their web interface). You can enter single dates, a date range, or any number of date ranges. You can also enter dates or ranges without a year, so it repeats each year. For more information on the format of this setting, see the details for setting the Season Dates under Maintenance Functions / Park Setup Functions / Edit Site Details.
Confirmation # format -- This allows you to specify the confirmation number formatting in Campground Master. You can keep this the same as the Friend confirmation/order number by entering <O> here (a special tag for inserting the Online Order ID). Or you can use other formatting options to keep it similar to other reservations in Campground Master, or perhaps add a prefix so you know it's a Reservation Friend order -- such as "RF-<O>" so it looks like RF123456. For full details on formatting options, see the Confirmation # formatting under Maintenance / Program Options / Format Options. The only difference here is the availability of the <O> tag as mentioned above.
Reservation Type for online reservations -- Select the reservation type to use for reservations made on Friend. This would typically be "Normal", or whatever you've named your normal reservation type (see Maintenance / Pick Lists / Reservation Types). You could add a special type if you like, but remember that a new type would also need to be configured in your Rates setup so the correct rates apply.
If reservation is (X) nights or longer, use the type -- This option allows you to have a 2nd reservation type automatically applied if the reservation is longer than a certain number of nights. This might be used for instance if you use a custom "Weekly" type for any reservation 7 days or longer. While this could be used for monthlies, it might not be as easy to configure since each month is a different length.
Operator name to use -- You can enter any text you like for the operator name to be shown for the reservation and also any of the transactions automatically added for the reservation. If this is left blank, the transaction and reservation will be recorded with the operator logged in at the time the reservation is processed -- which is not recommended, especially if automatic processing is enabled.
Settings to use for online deposit transactions:
Online reservations will import with a Deposit transaction, showing the payment made online. Here you can specify the description and Payment Method to be used for the deposit.
Item description -- You can enter the transaction description to show (e.g. on receipts) for the deposit. If the this is left blank, it will default to the payment method name.
Payment Method -- You should set up a special Payment Method for online reservations and select it here, so reports (and QuickBooks exporting) will keep it in a separate account appropriately (see Maintenance / Pick Lists / Payment Methods for adding a payment method). Don't leave this setting with the default payment method (e.g. "Cash") selected!