About Our Free Customer Support

We pride ourselves in friendly and professional service both before and after the sale. Whether you have questions about the software or need technical support, we will do our best to accommodate you. Your phone calls and E-mails will most likely be handled by the engineer who designed the program. We care about your concerns and will do our best to resolve them. Take a look at what some of our customers say about our support on the customer comments page.

Free support by phone or E-mail, 7 days / week.

We've found that our customers quickly learn to use Campground Master on their own and require very little support.   As a result we're able to offer free software support for anyone who needs it. You'll get prompt service by someone who is an expert in every aspect of the software, able to walk you through any operation.

Phone support is available from 8:00AM to 6:00PM (Arizona time). If you need urgent support after hours, please leave a message indicating the nature of the problem and an on-call person will get back with you as soon as possible.


What's included with our free support:

• Installation assistance
• Database setup assistance and suggestions
• A review of your setup to pinpoint problems and/or suggest optimizations
• Help with program functions
• Problem resolution
• The opportunity to shape future versions of the program with your feedback
• A free newsletter with tips for using the software.
• Full access to our user's forums, to communicate with other users

While we pride ourselves in the depth and availability of our free support, which goes far beyond even the paid support available with most software companies, we must make certain reasonable disclaimers.

We will do our best to answer any questions and solve operational problems, and provide limited training on functions of our software. However we would have to charge an extra support fee to provide extensive configuration services or comprehensive training, or provide support for basic Windows functionality, 3rd-party software, or hardware not purchased from us.

Free support applies only to the original purchaser or licensee of the software. If your business changes ownership, management or primary software users, and such a change results in us instructing the new users in the basic functionality or setup, then we may require a new license to be purchased in order to continue support.

Specific exclusions: Advanced Customizations functions included in the program are present for the purposes of custom programming. While these are available and documented for potential use by 3rd party programmers, they are not designed to be used by the typical end user. Any support for these functions beyond answering simple questions about them will be considered custom development and thus not covered by free support.