Receipt Printer Installation & Troubleshooting

When you're first installing a USB receipt printer, please follow the instructions below. There are additional sections here that will help with troubleshooting printer issues.

IMPORTANT: Be sure to download and install the printer driver BEFORE the printer is connected to the computer. (If you connected it before installing the driver, disconnect it and run the repair tool described below).

The driver for the Epson receipt printer can be downloaded directly using this link:
apd_456de.exe
(We're assuming you're familiar with downloading and executing programs -- if not, please get assistance from your computer local support person.)

Once it's downloaded, you need to Run it to install the driver. Follow the instructions on screen to select the appropriate printer model, interface (USB), etc. Do not connect the printer until it either prompts you or installation is complete.

You can view the entire Epson driver installation manual here, if needed:
apd4_install.pdf

Once the printer is installed and connected, verify that Windows is seeing it. Under the Windows Control Panel, Printers & Faxes, you should see the Epson printer listed and it should be "Ready". If not, you may need to run the repair too mentioned below and re-install the driver. If that doesn't help, try Epson Tech support: 562-276-1314.

Windows 10 / 11 note -- Be sure to read this if you're using Windows 10 or later:
Windows 10 printer issues

Once it's installed and recognized in Windows, see the documentation on this page for details on setting up the printer in Campground Master:
Receipt Printer Setup (USB drivers)

If you're also using a cash drawer connected to the printer, be sure to refer to the cash drawer setup documentation for the proper connection of the cash drawer cable. (If it's connected backwards, it won't work.)

If you want to share the receipt printer with other computers on the local network, you can do this just like sharing any other printer. Simply install the same Epson printer driver on the other computer(s), but instead of selecting the USB connection option, select the Network connection. This also allows sharing any cash drawer(s) connected to the printer.

Of course this assumes that you have "File & Printer Sharing" configured and working correctly in Windows so it can find the printer on the network, and of course that you already have the printer set up and working on its host computer (USB connection).

If you connected the printer before the driver was installed, or if it shows the printer is not available after installation and connection, run the repair tool below and then go through the driver setup again:

Download and run this repair tool:
tmrepairinstall.exe

For detailed instructions, click this link:
tmrepairinstall_user_manual.pdf

This primarily refers to printing problems that come up later, after the printer has been working properly and then suddenly stops working. If you are installing for the first time and it's not working, it's best to review the installation steps above again.

• Incorrect printer selected under File / Printer Setup / Receipt Printer (3" paper). Always check that first -- it should show the appropriate printer, e.g. "Epson U220 series".
• Improper "default" printer selected in Windows. We always recommend that your full-size printer be the Windows default, so it's used for general printing. Then the 3" printer would be specifically selected for that receipt type (see the 1st point above). However, Windows 10 will keep changing the default printer if you don't disable that -- see Windows 10 printer issues.
• Printer changed ports, e.g. the USB cable was unplugged and plugged back in a different slot. This will cause Windows to see it as a different "printer" even if it's still called the same thing. See the "try this first" steps below.
• Windows "print spooler" or general driver issues -- if you see that Windows has a bunch of documents queued for printing but they aren't getting printed, then try rebooting Windows.

Try this first

Last Resort