Campground Master
Reservation Software for RV Parks and Campgrounds
by Cottonwood Software

Customer Support


Your Campground Master license includes support by E-mail, 7 days a week. (Phone support is also available on a limited basis, see below.)

      --> Read more about our customer support policies

Getting Support

E-mail is preferred for both support and inquiries -- you will likely get a much faster response with better information if you send an E-mail with the details of your question or issue. If you call (or send an E-mail requesting a call back), then your request may be delayed as available time for phone support is much more limited.

Phone support: Note that we do not answer the phone directly -- you will need to leave a message with the details of your support issue. We will prioritize your call according to the issue described (and whether your support subscription is current), and will call you back when available. We are typically available from 8:00AM to 5:00PM (Arizona time), Mon-Fri. Weekend phone support available for emergencies or by special request, availability is not guaranteed.

E-mail is checked regularly, even on weekends, and gets the fastest response.

E-mail:
Phone: 1-913-522-0717 (8AM to 5PM Arizona time, Mon-Fri).
Weekend phone support available for emergencies or by special request, availability is not guaranteed.
Note that we do not answer the phone directly -- you will need to leave a message with the details of your support issue. We will prioritize your call according to the issue described (and whether your support subscription is current), and will call you back when available. Tips for calling support


Finding Answers to Your Questions



We have a variety of resources to help you find your own answers to support questions.

If you have pre-purchase questions then we suggest checking the Buying Guide first, which has answers to most of the questions people ask before purchasing.

Newsletters
Our newsletter also serves as a knowledge base resource. For a reference to common support issues and their answers, see the Newsletter Archives.

If you're not receiving our newsletter, be sure to subscribe with your current E-mail address. You're welcome to subscribe even if you're not a customer!

Online Documentation
Your software has the complete user's manual available through the Help / Help Topics function. However you may find more up-to-date information and tutorials on our web site.
Software Manual on the web

We also have documentation for previous versions, and release notes for each version, in case you need to know what has changed.

Previous versions, documentation and other downloads
Release notes for all versions

Other Helpful Information
Copying Campground Master to another computer

Download the latest software version (upgrade your software)
Software license information
Point of Sale information (add-on option)
Hardware selection guide (for receipt printers and other P.O.S. equipment)
Credit card processing details
Networking details
Online Reservation support information

"Once again, I can't thank you enough for your outstanding support. I know I've said this before, but truly your response time is amazing... You really have a great product. I can't say enough about it!"
- J. Hussey,
Whit's End Campground

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Campground Master is a registered trademark of Cottonwood Software, LLC