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The articles below are from the newsletters available prior to this software release -- please Click Here for the current index of articles available on our web site.
Setup & Configuration
Adding E-mail and phone information to receipts
Adding notes to the Ticket Form receipt
Adding options like 50A to New Reservations
Automatic capitalization of names
Changing access levels for Tab Views
Changed field name but dialog label didn't change
Changing the access level for printing tab views
Changing the colored weekend columns on the Rack
Changing the Check-In and Check-Out times
Changing the default reservation type
Disabling "Delete" for reservations
Disabling the meter reading options (reports)
Easily blocking sites for multiple days
E-mail Confirmations - error replies
Export to Web, fixing the Park name
Having 2 Different Check-In and Check-Out times
Hiding some sites from the Rack
How to set up a Map (a brief overview)
IC Verify issues -- read this if you use IC Verify for credit card processing!
Increasing rates for next year
Making multiple dates unavailable at once
Map Setup - Using the Fill site status indicators
Meters - Handling different numbers of digits (revisited)
Notice message on ticket form - guest signature cut off
Optimization for busy POS environments
POS, Cleaning up POS inventory On-Hand values
Rates Setup - 2-night minimum for weekends
Rates Setup - Automatically adding an online reservation fee
Rates Setup - Changing rates for the new year
Rates Setup - Changing to new rates, for reservations *made* after a certain date
Rates Setup - Different rates by rig size
Rates Setup - Fixed Charge in Addition to Per-unit Merchandise Rate
Rates Setup - Grandfathering current reservations
Rates Setup - Handling monthly billing when reservation straddles 2 seasons
Rates Setup - Holiday rates (Season vs Special dates applicable)
Rates Setup - Limiting the number of nights for discounts
Rates Setup - Per-person camping rate
Rates Setup - Proper Rates order for Auto-Rates
Rates Setup - Monthly add-on charges (using Attributes)
Rates Setup - Setting up rates for 50A
Rates Setup - Special add-on charges
Rates Setup - Special-case rates
Rates Setup -- Special case rates using a Reservation type
Rates Setup - Will changes affect previous transactions or reports?
Rates to charge extra for 1 adult and 2 children
Renaming/re-using numeric reservation fields
Receipt printer and Cash Drawer setup
Reservation restriction - 3-day minimum stay
Showing more dates in the Rack
Showing the unpaid status on Map indicators
Site Setup - Blocking sites for many days at once
Site Setup - Rearranging sites on the Rack
Site Setup - Can I show "Room" instead of "Site"
Site Setup - Storage Sites (multiple at once)
Site Types - Changing "Normal RV", etc. to something else
Advanced Customization Examples
Adding "Due Back By" on custom receipts
Adding # of Nights to the On Site tab view
Adding a 3% cash discount automatically
Adding a column to the Rack view
Adding a custom "Thank You" message on receipts
Adding a Date column for transactions on E-mail receipts
Adding a logo to E-mail confirmations
Adding a logo to your receipts
Adding a "Print CC Slip" button to Transactions
Adding check-date fields to dialogs
Adding custom pick-lists to dialogs (pre-9.2)
Adding custom Pick Lists, using v9.2's User-defined Tables
Adding fields to the Arrivals tab view
Adding new fields to the Customer Details dialog
Adding right-click menu items for +1W and +1M
Adding special reservation validations
Automatic Backup each day to a new location
Automatic logout after 10 minutes
Automatic logout after 10 minutes (revisited)
Changing a reservation's color if there's a note on it
Coloring the Rack dates for holidays
Color-coding the Sites on the Rack
Color-coding reservation restriction violations
Color-coding Reservation Types (revisited)
Color-coding Reservations for special fields
Color-coding Sites dirty, Work order or Journal entry
Color coding special reservation types (pre-version-8.0)
Coloring empty sites for holidays and site types
Credit Cards, Adding 3% Surcharge
Different versions of Confirmation E-mail
Duplicating Reservations for Next Year
E-mail confirmations with transaction detail (Prior to v9.1)
E-mail forms -- long text not wrapping
E-mail confirmations -- putting the customer name in the Subject
E-mailing a cancellation letter
E-mailing a thank-you letter, cancel notice, etc.(Prior to v9.1)
Enforce 3-day holiday weekend reservations
Enlarging the Transactions dialogs
Expression text parsing change in version 4.2
Filtering tab views by Reservation Type
Forcing How-heard to be filled in
Forcing Reservation fields to be filled in
Forms, Importing a 2-up Ticket Form
Handling different Dialog sizes on different Workstations
Inventory report with total cost/value
Keeping operators from closing the program
Modifying the sample Rent Roll with specific categories
Query : customers excluded from E-mail
Query for Arrivals filtered by Resv Type, etc
Rates based on linked reservations
Rates for last-minute reservations
Removing information from receipts
Reporting average nights stayed
Reporting the number of people in the park
Reporting Unmatched Security Deposits
Showing a "Rules" prompt when making a reservation
Showing Customer Details during Check-in
Showing Reservation Details before check-in
Showing Reservation Notes upon Check-in
Showing Yes/No on a Query instead of .T./.F.
Reservations & Customers
Adding 2 or more attachments to E-mails
Adding charges when a reservations is made
Adding clickable links in E-mails
Adding options like 50A to New Reservations
Adding special reservation validations
Alphabetical listing of all customers
Applying customer credit balances to reservations
Are you using right-click effectively?
Automatic capitalization of names
Automatically selecting appropriate sites
Availability Based on Pets (or other special cases)
Canceled reservations, finding and listing
Carrying the Rack dates into New Reservation
Changing a reservation's color if there's a note on it
Changing a reservation's text on the Rack
Changing sites (not showing all available)
Changing the customers in group reservations
Changing the default reservation type
Changing the First Night after check-in
Changing to a non-synchronized linked reservation
Checked out reservations -- changing back to checked in or changing the last night
Checked out reservations -- why disappearing from the Rack?
Checking out all at once -- version 6 and later
Checking out old reservations in bulk - version 11 and later
Checking out and doing transactions at the same time
Checking out early (without a refund)
Checking out - Handling reservations with a balance due (not expecting payment)
Checking out with a balance (expecting payment, but need to clear the site for the next customer)
Cleaning Out Old Transactions & Balances
Clearing a site due to early departure
Creating split reservations on separate sites
Customer E-mail address list (for mass mailings)
Different color on the Rack for owners when they're here
Disabling "Delete" for reservations
Discounts, special one-time discounts
Discounts, using discount fields for other things
"Discounts" vs. "Discount Used"
Duplicating Reservations for Next Year
E-mail confirmation requires an extra step to select a form
E-mail confirmations with transaction detail
E-mail service changes, can't send E-mail any more
E-mailing a thank-you letter, cancel notice, etc.
E-mails aren't being received by the Customers
Entering credit card security codes
Entering a new credit card for a customer
Filter available Sites by Rig Type
Find and fix reservations with missing How Heard information
Fixing Reservations Split/Linked incorrectly
Fixing the order of transactions
Forcing Reservation fields to be filled in
GMail service changes, can't send E-mail any more
Guarantee Info missing the CVV entry field
Handling a Temporary Stay on a "storage" Reservation
Handling non-site rentals like storage
How to find a reservation by phone number
Keeping Customer Notes separate from Reservation Notes
Keeping it from recalculating after manual changes
Keeping deposits or extra payments for next year
Linked Reservations - Adding multiple sites as non-synchronized
Linked Reservations - Deleting some sites from a group
Linked Reservations - Fixing reservations linked incorrectly
Linked Reservations - Linked members staying different lengths of time
Linked Reservations - turning off reservation linking
Looking up customers by phone number
Making a new reservation that moves during the stay
Making several reservations for one customer, different dates
Making use of sites when the annual leasor is away
Meter readings, correcting a previous entry
Moving sites without splitting
MS Exchange E-mail service changes, can't send E-mail any more
Multiple units/groups on one site
New Reservations -- quickly selecting dates with click-drag
"No Site:" (or grey number) cells on the Rack
"No Site" - Getting rid of "No Site" for Waiting Lists
Notes fields - how long are they?
Notes - Keeping Reservation Notes separate from Customer Notes
Office365 E-mail service changes, can't send E-mail any more
Online Reservations - Changing "My Park" on the web vacancy grid
Online Reservations - Comments about why to use it
Online Reservations - Integrating vacancy grid with web forms
Online Reservations -- Retrieving E-mail is locking up
Online Reservations - Web form example
Paid-through dates for free stays
Paid-Thru date getting set to the Last Night incorrectly
Phone number on "Find Customer" results
Preventing reservations on past dates
Rack is starting on an old date
Recording a customer's credit card information
Renaming/re-using numeric reservation fields
Reporting reservations made during a period this year vs last year
Reservation shows unpaid (red) on the Rack
Retrieving credit card information
Rig Size is not limiting the sites shown
Searching by Confirmation number
Selecting a Handicapped site for a reservation
Selecting a site by typing the site number
Showing a "Rules" prompt when making a reservation
Showing Reservation Details before check-in
Showing Reservation Notes upon Check-in
Split reservation receipts, showing the wrong site
Split reservations - Fixing reservations split incorrectly
Split reservations - Fixing lost transactions after a split
Split reservations - How to un-split a reservation
Splitting and changing the customer at a previous date
Swapping sites when nothing is available
Switching linked masters on split reservations
Viewing checked-out reservations on the Rack
Viewing the full credit card number
Tracking E-mail confirmations sent
Updating a Customer's Rig Size
Yahoo E-mail service changes, can't send E-mail any more
Zip code lookup instead of typing city and state
Transactions & Point of Sale
7th day free (how to handle it)
Adding a Date column for transactions on E-mail receipts
Adding a "Print CC Slip" button to Transactions
Adding charges when a reservations is made
Adding E-mail and phone information to receipts
Adding first names to transaction reports
Adding notes to the Ticket Form receipt
Adding printed memos to Auto-Rates
Allowing clerks to refund partial stays
Are credit card details secure?
Are you using right-click effectively?
Avoiding $0 charges for add-on rates
Auto-printing POS receipts only for credit card sales
Can't edit transactions any more
Cash drawer - opening without printing a receipt
Changing the price of an item at check-out
Charges don't stay in when doing a confirmation
Cleaning up canceled reservation charges
Clerk Can Cancel a Completed Sale
Correcting a payment entered on the wrong Customer
Credit Cards, Adding 3% Surcharge
Credit Cards - allowing duplicate charges
Credit Cards - avoiding duplicate charges
Credit Cards, Changing the credit card in Guarantee Info
Credit Cards - correcting processed credit card payments
Credit cards -- EMV / "chip" credit card support
Credit Cards - entering credit card information without a payment
Credit Cards - entering credit card payments without processing
Credit Cards, Entering CVC code for Guarantees
Credit Cards - entering security codes (CVV2 or CVC)
Credit Cards - Fixing a credit card payment entered on the wrong customer
Credit Cards - Fixing a double-charge to a credit card
Credit Cards, It's not changing the customer's credit card
Credit Cards - Keeping a card from being used again
Credit Cards - New card in Guarantee not being used
Credit cards - numbers shown after 4.3.8 installed
Credit Cards - partial refunds to a credit card
Credit Cards, PCI compliance checklist
Credit Cards - printing the credit card number on receipts
Credit Cards - processing time-outs
Credit Cards - quicker credit card payment entry
Credit cards - refund when there's no balance
Credit Cards - Refund getting "Exceeds Sales Cap" error
Credit Cards - Refund getting "cannot exceed sales cap" error
Credit Cards - Retrieving previous credit card information
Credit Cards, TLS 1.1 / 1.2 Support
Credit Cards - viewing manually entered credit card information
Credit card "swiped" vs "non-swiped" fees
EMV / "Chip" credit card support
Deleting Expense and Misc Income transactions
Deposits for keys or security, how to handle
Disabling the credit card information
Electric readings - Entering old readings
Entering "Paid Out" transactions
Entering payments of two different types
Entering split payments (2 different payment methods)
Exporting to QuickBooks 2019 (and later)
Finding outstanding Security Deposits
Fixing a meter reading (version 10.0 or later)
Fixing a meter reading (older versions)
Fixing the order of transactions
Handling a returned (bounced) check
Handling credit card chargebacks
How to find Transactions entered through Customer Details
How to keep from entering Customer Transactions
Keeping deposits or extra payments for next year
Linked reservations, Getting to transactions
Merchandise sales, adding to the reservation bill
Misc. Income not on Shift Reports
Miscellaneous receipts (e.g. Laundry machines)
Miscellaneous refunds from the cash drawer
Meter readings - correcting or backing up the reading
Moving a security deposit to a new reservation
Optimization for busy POS environments
POS Sales for items without bar codes
POS Sales for variable amounts (e.g. fuel)
POS Sales Entry - Items not showing up when scanned
POS Sales, adding to reservations
POS Sales, Limiting a workstation to Point of Sale use
Pre-dating transactions and previous customer balances
Rates for monthly add-on charges
Removing details from credit card slips
Removing information from receipts
Reconciling old Reservation balances
Resolving customer balances not matching reservation balances
Seeing/adding auto-charges for all future reservations
Showing all transactions by an operator
Splitting a payment between payment methods
Splitting deposits among group reservations
Some taxes missing on Discounts
Use map dates when making reservations
Viewing the full credit card number
Viewing the notes entered for Misc. transactions
Reporting & Printing
Adding a column to the Rack View
Adding a custom "Thank You" message on receipts
Adding a logo to your receipts
Adding a "Print CC Slip" button to Transactions
Adding fields to the Payments Due tab view
Adding first names to transaction reports
Adding notes to the "Requests" column (Arrivals, etc)
Adding # of Nights to the On Site tab view
Adding printed memos to Auto-Rates
Advanced site selection in tab views
Auto-printing POS receipts only for credit card sales
Available Sites -- Printing a list of available sites
"Balance" report showing strange dates
Batch E-mail -- saving the filter
Canceled reservations, finding and listing
Changing the access level for printing tab views
Color-coding the Sites on the Rack
Confirmation letter, Hiding the site number
Confirmation letter, Different text for each site
Different versions of Confirmation E-mail
Excluding customers with an E-mail address from lists (Mailing labels, etc)
Finding outstanding Security Deposits
Filtering for Attributes on Tab Views
Filtering tab views by Reservation Type
Fixing the Notice text overlapping transactions on receipts
Getting a history report for a site
Getting an E-mail list of people checked in
Hiding the site number on confirmations
Housekeeping report with customer names
Mailing list for last season's campers
Misc. Income not on Shift Reports
Monthly sales reporting for POS (or overall)
Occupancy and similar reports -Showing all 0's (how to fix)
Occupancy shows more than 100%
Payments Due, finding out when Monthlies are due to pay
Printing a report with readable text (text too small)
Printing in Landscape Orientation
Printing labels in Last Name order
Printing only some transactions
Printing single labels on a Dymo label printer
Rack view - how to print only part of it
Rack view - Why are checked-out reservations being removed?
Rate codes on transaction reports?
Receipt printer cutting off the end (not scrolling up)
Receipt transactions overwriting bottom text
Receipts, Importing a 2-up Ticket Form
Receipts, printing for all arrivals (e.g. Window Tags)
Receipts, changing the Check-In and Check-Out times
Receipts, changing "Receipt #" on invoices
Receipts, Fixing transaction overlaps
Receipts, Moving receipt headings for window envelopes
Receipts, printing the credit card number on receipts
Receipts, Printing invoices for today's check-outs
Receipts, Removing site number from confirmations
Receipts by Category report adjustments
Receipts by Category report changing values for previous dates
Receipts not showing the amount or correct date
Removing information from receipts
Removing unused receipt formats
Removing the "default" filter on the Rack, etc
Reporting all advance deposits
Reporting all advanced deposits for future reservations
Reporting all reservations for the season
Reporting average nights stayed
Reporting balances as of a certain date
Reporting customers with credits
Reporting each reservation's rate & balance
Reporting Occupancy by # of campers
Reporting people with deposits due
Reporting POS sales separate from rentals
Reporting pre-payments made for next year
Reporting Receipts by Discount Used
Reporting Refunds-by-Check separately
Reporting reservations made during a period this year vs last year
Reporting reservations made each day
Reporting reservations staying less than full month
Reporting revenue for each site
Reporting revenue for just online reservations
Reporting the amount of taxable sales and tax collected
Reporting the amount received for each site
Reporting the average daily rate
Reporting the number of reservations made
Reporting the number of people in the park
Report the number of reservations last year
Reporting Transactions made last year for this year's Reservations
Reporting Unmatched Security Deposits
Reports - Receipts by Category vs Charges by Category
Reports, changing font (text) size
Reports, pages missing on a report
Reports, why negative totals on transactions reports
Showing all customers with a balance due
Showing all transactions by an operator
Showing detailed transaction amounts for reports
Showing longer names on the Rack
Showing more dates in the Rack
Sorting Waiting Lists by Date Added
Split reservation receipts, showing the wrong site
Ticket Form receipts, cutting off notice or signature line
Ticket Form receipts, changing the Additional Notes
Tracking E-mail confirmations sent
Transaction Categories for Taxes
Transactions tab view, Getting back to the detail
Unassigned reservations -- sorting by date made
Viewing checked-out reservations on the Rack
Viewing past electric meter readings
System & Hardware
A possible new option for Mac users
Alt-key underlined characters not showing in Windows XP
Automatic Backup each day to a new location
Avoid "Saving Database" delays each time you make a change
Avoiding accidental program closure
Showing underlined letters for hot-keys
Backup files won't accept the date
Campground Master on your iPad, iPhone, or Android
Can't use tabs without logging in
Cash drawers and pole displays, USB
Copying Campground Master to another computer
Database, setting the default database to open
Does Campground Master have a Cloud version?
Dropbox / OneDrive / Google drive Warning!
Error when restoring from floppies
FTP issues with Windows upgrades
Getting the "Apply changes from logs" option back
How good is your backup process?
IC Verify issues -- read this if you use IC Verify for credit card processing!
If Campground Master won't start
Installing on a separate computer for backup, viewing, or reporting
Keeping Campground Master from running on start-up
Keeping it from logging off every 15 minutes
Making the text larger on the screen
Moving the database to "Public Documents"
Networking - Changing network "Master" computers
Networking - How to set up a static IP address
Networking issues, conflicts with security software
Networking - Keep hacking attempts from locking up the master
Networking - Port Forwarding help
Networking, Resolving "Workstation already in use" network errors
Networking - Solving network synchronization troubles
Networking through a dynamic internet IP address
Networking, Top 5 Networking Errors
Networking, Using a workstation offline for extended periods
Opening an old backup for review
Optimization for busy POS environments
Pole displays and cash drawers, USB
POS, Cleaning up POS inventory On-Hand values
Printers - Installing a new printer
Printing single labels on a Dymo label printer
Recommended security software (firewall, anti-virus, etc.)
Recovering from a corrupt/missing database
Restoring from an old backup on purpose
"Save" button is always greyed out
Secondary auto-backup location
Solving backup "temporary file" errors, XP
Solving backup "temporary file" errors, Vista
Using a network client offline for extended periods
Using Purge to shrink the database
Using the demo to train people
"Virtual Memory Too Low" message
Windows 8/10 - Cash Drawer issues
Miscellaneous
Are credit card details secure?
Are you using right-click effectively?
Campground Master on your tablet, iPad, iPhone, or Android
Credit card "swiped" vs "non-swiped" fees
Exporting to QuickBooks 2019 (and later)
Is your park Satellite Friendly?
Making the text larger on the screen
See your park from space (Google satellite mapping)
Some tips when calling for support
Tips of the Day - leave them on!