Campground Master ®  version 9.2
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- " -

"No Site" explanation

Icon"No Site" cells on the Rack
IconGetting rid of "No Site" for Waiting Lists

- 3 -

3" Receipt printer

Setup

IconReceipt Printer USB/Driver Settings
IconReceipt Printer Direct to Port Settings

3" Receipts

Printing slow

Scrolling up the end

3% Surcharge

- A -

A/R Adjusted

Entering Adjustment Transactions

Transaction Type

A/R reporting

Access Levels

Credit card masking

Customer Transactions

POS

Setup

IconOperators and Access Levels
IconAccess Levels Setup

Tab view printing

Tab Views

Accounting

Charges and income

Accounts Receivable

Balance Adjustment

How the A/R Balance Works

Starting Balance

Actions

On Events

Add Hotspot Dialog

Add Site Indicator Dialog

Add/Insert Multple Sites

IconSites Setup
IconAdd/Insert Multiple Sites

Adder mapping

Adding Customers

Adding data fields to dialogs

Adding menu functions

Adding Reservations

Adding Transactions

Additional Notes

Setting up

Additional Notes on ticket form

Additional Notes Setup

Add-on Rates

Add-on Rates (monthly)

Administrative Functions

Advance Next Reservation

Advanced Customizations

Adding logos to receipts

Adding Prompt when checking in reservations

Adding Prompt when making reservations

Color Schemes

Color Schemes -- for new reservation types

IconColor coding special reservation types
IconColor-coding Reservation Types (revisited)

Color Schemes -- for Site Dirty/Work order/Journal

Color Schemes example based on Reservation note

Color-coding sites on the Rack

Coloring empty sites for holidays

Dialog customizations - Date field with check box

Dialog customizations - Field validations

IconForcing Reservation fields to be filled in
IconForcing How-heard to be filled in

Dialog definitions - pick/selection lists

Dialogs

Dialogs - adding Check-in prompt

Dialogs - adding New Reservation prompt

Dialogs -- Reservation validations

Dialogs (print button)

Dialogs example (adding fields)

Event (auto-backup)

Event example - log out

IconAutomatic logout after 10 minutes
IconAutomatic logout after 10 minutes, revisited

Events

IconShowing Reservation Details before check-in
IconShowing Customer Details during check-in

Events example

Forcing fields to be filled in

IconForcing Reservation fields to be filled in
IconForcing How-heard to be filled in

Forms

IconFixing transaction overlaps on receipts
IconAdding "Due Back By" on custom receipts
IconImporting a 2-up ticket form

Forms - adding logos

Forms - removing standard fields

Forms (E-mail forms)

Forms (E-mail with transactions)

Forms example adding "Thank You"

Menus example

Number of Nights expression

Occupancy report query

Queries

IconReporting average nights stayed
IconQuery customers excluded from E-mail

Query example

Rate Condition

IconRates based on Rig Type
IconRates based on starting day
IconRates based on linked reservations
IconRates for last-minute reservations

Scripts - Examples for reservation validations

Tab Views

Advanced Deposits

Reporting

Advanced Site Filter

Alerts

IconOverview
IconOverview

Alert dialog

Deleting

Dismissing

IconAlert Dialog
IconViewing & Processing Alerts

Hercules 2-way errors

Options

Processing

IconAlert Dialog
IconViewing & Processing Alerts

View Alerts

Allocating Payments to Categories

IconUsing the Transactions Dialog
IconPayment and Deposit Transactions

Alt-keys

IconKeyboard shortcuts
IconShowing underlined letters for hot-keys

underlines missing

Amp Service values mapping

Android

Annual Reservations

Anti-spyare software

Anti-virus software

Apple computers

Apple iPad/iPhone

Applying Deposits

IconTransaction Types
IconPayment and Deposit Transactions

Arrival (Check In) time

Arrivals (Tab View)

Arrivals Statistics Report

showing incorrect values

Assign a new site

Audit Trail

IconOverview
IconOverview

Filtering

Options

Viewing

Authorization Code

IconPark Information and Authorization Code
IconView Product Authorizations
IconParks Setup

Auto-backup (location)

Auto-checkout

Auto-complete in Explorer

Automatic login

Auto-rates

IconAuto-Rates
IconDifferent rates by rig size

2-night minimum

7th day free

Add-ons

Add-ons (monthly)

Avoiding $0 charges

Changes affecting prior reservations

Changing for new year

Examples

Holidays

Options

proper order

IconAuto-Rates proper order example
IconProper Rates order for Auto-Rates

Setup

Troubleshooting

When reservation made

Availability

Printing a list of available sites

Availability of Sites

Availability Report

showing incorrect values

Average daily rate report

- B -

Back Up Database

IconDatabase Basics
IconBack Up and Restore Database
IconCopying To a New Computer

Back-Dating Transactions

Backing up

IconSolving backup "temporary file" errors, XP
IconSolving backup "temporary file" errors, Vista

Backing up to CD-RW (re-using disks)

Backing up your data

Backup

Automatic (location)

Restoring

Zip drives

Backup database online

Backup databases

Backup the data to another computer

Backups

Filenames with dates

Bad Links

Balance Charges & Payments

Balance Charges & Payments report

Balance due (reconciling)

Balance due on check-out

Balance transfers

Bar code printing software

Bar code scanning

Bar codes

printing

Batch checkout

Batch E-mail

saving filters

Batch E-mailing

Batch E-mailing options

Batch Printing

Batch-printing receipts & invoices

Beginning computer users

Bitmap files for maps

Black & White Printing

Black-listed Customers

Block Previous Reservation

BMP files for maps

Boolean field formatting

Bottle Deposits

Bounced checks

IconBounced Checks
IconHandling a returned (bounced) check

Bulk check-out

- C -

Campground Setup

Cancel a reservation

Canceling

After checkout

Canceling Hercules Reservations

Cancellation E-mail

Cancelled reservations

cleaning up

Finding / listing

Can't Book

Can't start the program

Capitalizing names

Capterra

Caption / Title Bar

Cash Drawer

Open automatically

Opening

Settings

setup

IconCash Drawer Setup
IconReceipt Printer and Cash Drawer Setup

USB

Cash register window

Cashing a customer check

Cash-out report (Receipts by Payment Method)

Categories - Transactions (Pick List)

Cayan Genius

Cayan Merchantware

CD-RW & CD-R backups

Change Due

Rounded

Change Sites

Changing customers

Changing Master computers

Changing prices at check-out

Changing Reservation Dates

Changing Shifts

Changing sites without splitting

Changing the customer for a reservation

Charges

Entering Transactions

Taxable vs non-taxable

Transaction Type

When to add

Charges by Category

Check In/Check Out times (setting)

Check In/Out times (changing)

Check out all at once

Checked Out

how to fix

Checked out reservations

Checked out reservations on the Rack

Check-in times

using 2

Checking in

IconChecking In
IconShowing Customer Details during check-in

Checking out

IconChecking Out
IconWhere is the Bulk Check-out function?

Balance due handling

clearing site early

Faster methods

with a balance

Checking out (early

with a balance)

Checking out with transactions

Cleaning out old data

Clerks

Changing password

Logging in or out

Setup Operators

Close

Event to keep non-managers from closing program

Codeweaver

Color Key

Adding new reservation types

Adding new reservation types (revised)

Color Keys

Color Schemes

Context

Default

Example for new reservation types

Example for new reservation types (revised)

Example for Site Dirty/Work order/Journal

Example of Reservation note

Holidays and site types

Holidays on Rack

Rules

Setup

Colors

Owners when here

Command line parameters

IconOperator Setup
IconMultiple Databases on One Computer
IconSetting up Multiple Connections or Databases

Company name

Computer basics

Computer support

Configration Settings file

Confirmation

E-mail with transactions

Confirmation E-mail

Confirmation E-mails sent

Confirmation letter

Different text per site

Hiding site number

Remove site number

Confirmation letters

Text & options settings

Confirmation number

Find by

Confirmation Number format

Confirmations

Batch Printing

Charges not staying in

Confirming a reservation

E-mail Text

E-mailing

IconE-mailing Receipts
IconSMTP (Send mail) Setup

Printing

Receipt Type

Conflicting Reservations

Connecting Progress Dialog

Connection problems (networking)

Context Menus

IconRight-click is your friend
IconRight-Click and Double-Click Functions

Copy data to another computer

Copying Data

IconCopying and Pasting
IconExporting Reports to Other Programs
IconExporting Reports and Data to Other Programs

Copying the database to another computer

IconCopying To a New Computer
IconRecovering a Database from an Alternate Hard Drive

Copyright

Couldn't book

Counter Sales

Create database

Creating a database

Credit card number on receipts

Credit Cards

IconEntering the credit card security code (CVV2 or CVC)
IconIC Verify issues

Beware of claims

Cayan MerchantWare

Change guarantee info

IconIt's not changing the customer's credit card number
IconChanging the credit card in Guarantee Info

chip

IconEMV / "Chip" credit card support
IconEMV / "Chip" credit card support

Compliance

IconCredit Card Security Setup
IconCredit Card History / Security Cleanup

Correcting errors

CVC / CVV2 code

CVC/CVV2 code

CVV2 and CVC codes

Debit Card Setup

Diner's club

Disabling entry fields

duplicate charges (avoiding)

duplicate charges (using)

EMV

IconEMV / "Chip" credit card support
IconEMV / "Chip" credit card support

Enter without processing

Entering cards already processed

entering info without payment

Entering new info

Genius Setup

Guarantee info

IconGuaranteeing a Reservation
IconEntering a new credit card for a customer
IconNew credit card in Guarantee not being used

Hardware

IconOverview
IconHardware Setup

Hiding previous card numbers

IC Verify

IconICVerify
IconIC Verify issues

IC Verify issues

Masking (viewing unmasked)

MasterCard / Diner's Club

MCPS / T-Gate

MCPS / T-Gate Settings

Merchant Warehouse

MerchantWare

MerchantWare Settings

Not-present fees

Partial refunds

Payments

PC Charge

PC Charge Settings

PCI compliance

IconCredit Card Security Setup
IconCredit Card History / Security Cleanup
IconCVV code entry field missing
IconPCI Compliance
IconPCI compliance changes
IconPCI compliance checklist

processing

IconCredit and Debit Card Payments
IconIC Verify issues
IconMerchant Warehouse credit card processing

Processing Setup

IconOverview
IconProcessing Software Options
IconProcessing Setup Options
IconCredit Card Security Setup
IconCorrecting processed credit card payments

Processing time-out

Quicker payment entry

Readers

IconOverview
IconHardware Setup

Receipt Settings

receipt types

Recording card information

IconRecording a customer's credit card
IconEntering credit card security codes

Refunds

Refunds - error

Removing

IconCredit Card History / Security Cleanup
IconRemove a Customer's Credit Card Information

Requirements

Retrieving Previous

Reversal

IconVoiding Credit Card Transactions
IconPCCharge

Secure Vault

IconGuaranteeing a Reservation
IconBasic Setup - X-Charge
IconCredit Card Security Setup

Security

IconCredit Card Security Setup
IconCredit Card History / Security Cleanup
IconRemove a Customer's Credit Card Information
IconRetrieving credit card information

Security code

IconEntering the credit card security code (CVV2 or CVC)
IconEntering credit card security codes

Security of information

Setup

IconCredit Card Security Setup
IconCredit Card History / Security Cleanup

Signature Slips

Surcharge

Swipe data

IconCredit Card Security Setup
IconCredit Card History / Security Cleanup

Swiped vs non-swiped

TLS

Transaction fees

Viewing credit card info

Voiding

X-Charge

XpressLink Options

Credits

Entering Transactions

Transaction Type

Crossover

Cross-Table Queries

Axis

Custom Groups

Editing

Groupings

CSV files

Exporting to

IconExporting Reports to Other Programs
IconExporting Reports and Data to Other Programs

Importing from

Currency Format

Custom Dialogs

Custom Envelopes

Custom Event Actions

Custom Forms

Custom Labels

Custom Menus

Custom Package Importing

Custom Pick Lists

Custom Queries

Custom Receipts

Custom Reports

Custom Tab Views

IconQueries Tab View
IconTab Views Setup

Queries

Custom Tables

IconOverview
IconOverview

Customer

Changing for a reservation

Customer balance not matching Reservation balance

Customers

Adding

Adding fields to dialogs

Alphabetical listing

Auto-capitalization

Balances

Changing field names

credit balance

Credit Cards

IconCredit Card History / Security Cleanup
IconRemove a Customer's Credit Card Information

Credits

Customer Details Dialog

Deleting

IconMerging Customers
IconDeleting a Customer

Discounts

IconUsing Discount Fields for Other Things
IconSpecial One-time Discounts

Duplicate checking

Duplicate Customer Settings

E-mail list

E-mail receipts

E-mailing

IconCustomer and Reservation E-mail Lists and Batch E-mailing
IconSoftware for E-mailing to Your Customer List

E-mailing a customer

Exclude from E-mail

Find by phone number

Finding

Guarantee Info

IconIt's not changing the customer's credit card number
IconChanging the credit card in Guarantee Info

Guarantee with credit card

IconRecording a customer's credit card
IconEntering credit card security codes

Importing

IconImport Data From Other Sources
IconImporting Customer, Reservation or Transaction Data

Merge (from alphabetical listing)

Merging

Notes

IconThe Notes Dialog
IconKeeping Reservation Notes separate from Customer Notes

Notes (vs Reservation Notes)

Previous balances

Reporting balance due

Reporting Credits

Reservation History

Rig size

Showing details on check-in

Transaction History

Transactions

IconCustomer Transactions
IconResolving customer balances not matching reservation balances

Updating fields

Viewing and Editing Details

Warning flags

Working with

Customers on site

Customizations

CVC code

CVV2 code

- D -

Daily Tips

Data entry

capitalization

Site numbers

Data Field Definitions

Data Fields

changing names

IconChanged field name but dialog label didn't change
IconChanging customer field names

Customizing

Defining

User-defined Tables

Data Tables

Database

Automatic Backups

Backing up

IconDatabase Basics
IconBack Up and Restore Database
IconCopying To a New Computer
IconHow good is your backup process?

Backup to CD-RW (re-using disks)

Basics

Copying

Copying to another computer

IconCopying To a New Computer
IconRecovering a Database from an Alternate Hard Drive

Data Fields

Data Tables

Default location

IconMove the database to Shared or Public Documents
IconHow can I get it to remember by database?

Exporting

IconExporting Reports to Other Programs
IconExporting Reports and Data to Other Programs

File location

IconShow the current database location
IconMove the database to Shared or Public Documents

Files

Folder

Importing

IconImport Data From Other Sources
IconImporting Customer, Reservation or Transaction Data

Location

Maintenance

Move to Public Documents

Moving to a safe location

Moving to another computer

IconCopying To a New Computer
IconRecovering a Database from an Alternate Hard Drive

Multiple copies

Opening a backup

Options

Organization

Park Setup

Pick Lists

Pseudo-fields

Purging

Purging tips

Renaming

Resetting

Restoring

IconBack Up and Restore Database
IconCopying To a New Computer
IconRecovering a Database from an Alternate Hard Drive
IconRename Database

Save button disabled

Setup

IconOverview
IconOverview

Setup Checklist

Training with the demo

Transferring

IconCopying To a New Computer
IconRecovering a Database from an Alternate Hard Drive

User access

Database Maintenance

Orphaned Transactions

Repair <bad links>

Repair orphaned reservations

Repair orphaned transactions

Database recovery

Date Format

Dates

Entering on Dialogs

Setting "Today"

Tab View Selections

Day Fee Rates

Day Passes

Debit Cards

Cash Back

Options

Payment

Processing

Default Global Color Schemes

Default Site Filter

Deleting Customers

IconMerging Customers
IconDeleting a Customer

Deleting Reservations

Deleting Transactions

Deluxe RV (changing the name)

Demo

Deleting

Demo database

Departure (Check Out) time

Departures

Printing invoices

Departures (Tab View)

Departures Statistics Report

showing incorrect values

Departures tab

Deposit Account

Deposit Adjusted

Entering Adjustment Transactions

Transaction Type

Deposit Applied

Transaction Type

Deposit transfer

Deposits

Balance Adjustment

Credit Card CVC code

Entering Transactions

Group

Groups

Guaranteeing a Reservation

How the Deposit Balance Works

Reporting

Reporting outstanding

Splitting

Splitting for group

Starting Balance

Transaction Type

Transferring

Deposits (security)

Deposits Due report

Deposits for keys and security

Detail Transaction Reports

Dialog Controls

Dialog definitions

Example for reservation validations

Dialogs

Adding 3% surcharge button

Adding Check-in prompt

Adding fields

Adding New Reservation prompt

Custom

Customer Details customization example

Customizations

Date fields with check box

Edit Generic Record

Editing

Editing Elements

Element List

Enlarging the Transactions dialog

Field labels

Pick Lists

Print button example

Selection lists

Setup

Vehicle fields

Diner's Club cards

Direct to Port

Cash drawer settings

Moving the paper up

Receipt printer settings

Receipt printing

receipt selection

Dirty flag options

IconFunction Options
IconPrompt Options

Dirty sites

Discounting Sales

Discounts

adjusting taxes

Entering Transactions

Missing taxes

One-Time Specials

Remembering

IconUsing Discount Fields for Other Things
IconSpecial One-time Discounts

Reporting receipts by discount used

Transaction Type

Types Pick List

Discounts by Discount Used

Double-Click Functions

IconPop-up Tips
IconRight-Click and Double-Click Functions

DropBox

Drop-down Lists

Duplicate Customer Checking

Settings

Dymo label printers

Dynamic IP address

- E -

Edit Dialog Definition

Edit Dialog Element

Edit Event Action

Edit Form Element

Edit Generic Record dialog

Edit Hotspot Dialog

Edit Inventory Item

Edit Menu Definition

Edit Menu Item

Edit Site Indicator Dialog

Editing

User-defined Relationships

User-defined Tables

IconEditing Tables
IconThe "Edit Record" Dialog

Editing Category Allocations

Editing Customer Information

Editing Dialogs

IconEditing Dialogs
IconEditing Dialog Elements

Editing Forms

Editing Menus

Editing Reservations

Editing Transactions

Electric deposits

Electric Meters

Correcting readings

disabling reports

Entering old readings

Fixing readings

Rates Setup

IconRate Types
IconRate Setup Examples

Readings entry & report

Setup

IconMetered Electric, Gas and Water Support
IconEdit Site Details

Setup Details

view past readings

Wrap-around

Wrap-around setting

E-mail

Adding a logo

Batch Sending

IconCustomer and Reservation E-mail Lists and Batch E-mailing
IconSoftware for E-mailing to Your Customer List

Cancellation letter

Confirmation extra step

Confirmations sent

Customer E-mail list

Customer E-mail list (report)

Customer name in subject

Customer receipts

Forms - long text not wrapping

GMail setting

List of Checked In reservations

mass E-mailing

receipts

Reservation E-mail list (report)

Spamming (avoiding)

Thank-you letter

Yahoo setting

E-mail confirmation with transactions

E-mail Confirmations

IconConfirmation Letters
IconThe Reservation Details Dialog
IconUsing the Transactions Dialog
IconE-mailing Receipts
IconSMTP (Send mail) Setup
IconConfirmation E-mail Text & Options

Clickable web link

Error reply

E-mail form examples

E-mail forms

E-mail receipts

IconE-mailing Receipts
IconInvoice, Receipt and Statement E-mail text

E-mail Requests

Example Parsing Set

Retrieving

Site Data Fields

E-mail Reservation Requests

Connections & Options

Setting Up

Site Data Fields

E-mail setup

E-mailing

batch

E-mailing customers

Entering Customers

Entering Reservations

Entering Transactions

Envelopes

IconFile - Printer Setup
IconCustomer Mailing Labels, Envelopes and Other Forms

Custom

Epson printers

Error restoring from floppy disks

Estimated Arrival Time

ETA

Event actions

Editing

Log out after 10 minutes

IconAutomatic logout after 10 minutes
IconAutomatic logout after 10 minutes, revisited

Setup

Show Reservation Details before Checkin

Event Triggers

IconOverview
IconEditing Event Actions

Events

auto-backup example

Exchanging money

Exit

Event to keep non-managers from closing program

Expand Region

Expand Sub-menus

Expense

Entering Transactions

Expenses

Transaction Type

Export to Web

Changing "My Park"

Example web form

IconWeb form example with parsing rules
IconWeb form example with parsing rules

FTP Connection

Javascript for link parameters

Park name

Setting Up

Site Data Fields

IconData Fields Used
IconOnline Setup - Site Data Fields

Exporting

CSV File

Pocket PC)

QuickBooks

Raw Data

Reports

IconExporting Reports to Other Programs
IconReport Dialog Controls
IconExporting Reports and Data to Other Programs

Tab-delimited format

Vacancy Grid

Vacancy Grid variables

IconSample Javascript to Insert Form Values
IconSample Javascript to insert form values (copy)

Web page Javascript example

IconSample Javascript to Insert Form Values
IconSample Javascript to insert form values (copy)

Web page opload settings

Web pages

Expressions

Context

Creator dialog

Elements

Entering

IconExpression Creator Dialog
IconExpression Elements Dialog

Errors

Fields

Function Descriptions

Function Types

Functions

Functions Reference

Macros

Operators

IconExpression Syntax
IconExpression Elements Dialog

Overview

Processing

Scripts

Syntax

Testing

Text parsing change

Timing

Value types

Variables

Extend Previous Reservation

- F -

Field Definitions

Field Names

Fields

Vehicle fields

File

Open default database

Save

Files

Dates in the name

Fill indicators on maps

Filter Conditions

Filter Inventory

Filter Inventory sales lookup

Filtering Reservations for Reports

Filtering Sites for Reports

Filtering Transactions

Financial Reports

IconSummary Transaction Reports
IconReceipts by Category

Find all customers

Find by phone number

Find Customer

phone numbers

Find Customer by phone number

Find Customer Dialog

Find Inventory Items

Find Reservation

IconFind and fix reservations with missing How-Heard info
IconReporting reservations staying less than full month

Find Reservation Dialog

Finding a site on the rack

Finding Customers

Finding receipts

Firewall software

IconFirewall Basics
IconNeworking issues, Norton Firewall
IconFirewall Configuration for Networking

Fit to Page Horizontally

Font size

for names

Format Options

Formatting Grid Reports

Forms

Adding logos

Batch Printing

Creating

Editing

IconForms Setup
IconEditing Forms

Editing Elements

Element Types

Elements

IconForm Elements List
IconEditing Form Elements

E-mail

E-mail cancellation letter

E-mail examples

E-mail long text not wrapping

E-mail subject with customer name

E-mail thank-you letter

E-mail with a logo

E-mail with transactions

End-of-period text

Example adding "Thank You"

Export

Import

Importing

importing samples

Levels

Number of transactions

Overview

Park Form Printing

Printing for Receipts

Printing from Customer Details

Printing from Find Customer

Printing from Find Inventory Item

Printing from Find Reservation

Printing from Inventory Setup

Printing from Reservation Details

Printing from Tab Views

Printing from Vendor Setup

Printing Receipts

Receipt Types

Regions

IconForm Elements List
IconEditing Form Elements

removing fields from standard receipts

Removing from receipts list

Sample

Selection dialog

Setup

Site Form Printing

Tables

Free stay

showing unpaid

Friend 2-way

Alerts

Setup

Fuel sales

Full Network Resync

Full re-sync procedure

Function Keys

Function Options

Function Reference (Expressions)

- G -

Gas Meters

Correcting readings

disabling reports

Rates Setup

IconRate Types
IconRate Setup Examples

Readings entry & report

Setup

IconMetered Electric, Gas and Water Support
IconEdit Site Details

Setup Details

view past readings

Wrap-around

Wrap-around setting

Gasoline sales

General Discounts

General Work Orders

Genius by Cayan

Getting Started

Getting Support

IconIf You Need Assistance
IconSupport updates -- Daylight Savings Time - or not!

Gift certificates

Global variables

GMail

Google

Maps and satellite images

Grandfathering rates

Group deposit splitting

Group Mail

Group name

Group reservations

IconReservation Types
IconOverview
IconLinked Reservation Examples
IconViewing Linked Reservations
IconCreating Linked Reservations - Details
IconGroup Reservation Special Handling
IconChanging the Customer of a Reservation

Change customers

Splitting deposits

Groups

Deleting some sites

Different Dates

Guarantee

Credit Cards

IconCredit Card Security Setup
IconCredit Card History / Security Cleanup
IconRemove a Customer's Credit Card Information

Guarantee a reservation

Guarantee info

Changing

IconIt's not changing the customer's credit card number
IconChanging the credit card in Guarantee Info

Entering new card

new card

Guarantee with credit cards

IconRecording a customer's credit card
IconEntering credit card security codes

Guaranteeing

Credit Card Info

IconRetrieving credit card information
IconCVV code entry field missing

Guest reservations

Guests

Guest Management

Temporary

- H -

Hand-held computers

Handicapped access

Hardware

Cash drawer setup

Credit card swipe

IconOverview
IconHardware Setup

Pole display setup

Printer setup

Receipt printer setup

IconReceipt Printer USB/Driver Settings
IconReceipt Printer Direct to Port Settings

Touch-screen monitors

Types

Help

Tips

Hercules

Retrieving Requests

Setting Up 2-way

Hercules 2-way

Adders

Alerts

Amp Service values

Automatic mode

Automatic processing

Availability

Cancellations

Connections

Conversion from 1-way

Data fields

Diagnostics

IconHercules Setup - Diagnostics
IconView Diagnostics Window

Discounts

Duplicate customers

Error handling

Inital sync

Manual Mode

Operations

Operations setup

Parsing setup

Refunds

Request full sync

Reservation Handling

Reservations setup

Send Full Sync

Setup

Setup dialog

Site Data Fields

Site Locking

Sync errors

Synchronization

IconInitial Synchronization
IconSend/Request Full Synchronization

Unit Types

Unlock All Sites

View Diagnostics

Viewing recent reservations

Hewlett Packard printers

Hiding the task bar icon

History / Security Cleanup

IconCredit Card History / Security Cleanup
IconRemove a Customer's Credit Card Information

Holiday 3-day minimums

Holiday dates on Rack

Holidays

coloring on the Rack

Hot-keys

underlines missing

Hourly Reservations

IconReservation Types
IconHourly / Scheduled Reservations

Hourly Reservations Setup

IconSchedule Functionality
IconSchedules

Housekeeping report

IconHousekeeping Report
IconSite "Dirty" Functionality

How Heard

avoiding or finding blank entries

How-Heard

Pick List

Report showing incorrect values

Reports

HTML

Exporting to

Javascript example

Reservation form example

HTML (Exporting to

Javascript example)

HTML E-mail

- I -

IC Verify

duplicate charges (avoiding)

duplicate charges (using)

Enter payment already processed

IC Verify issues

Icons

ICVerify Processing

Image files for maps

Import Package

Importing

IconImport Data From Other Sources
IconOverview

CSV files

Customers

Customization Packages

Online Parsing Rules

QuickBooks Customers

Reservations

Tab-delimited

Transactions

Importing Inventory

Importing Sample Forms

Importing Vendors

Income & Expenses

Infacta Group Mail

INI file

IconDatabase Basics
IconBack Up and Restore Database
IconCopying To a New Computer
IconRecovering a Database from an Alternate Hard Drive
IconMultiple Databases on One Computer
IconWhat to do if Campground Master won't start

Inquiries

IconNon-Reserved Tab View
IconThe New Reservation Dialog

Inquiry reservations

Installing the Software

Installing to a new computer

IconCopying To a New Computer
IconRecovering a Database from an Alternate Hard Drive

Internet

networking with dynamic IP

Internet Explorer

auto-complete

Internet network connection

Inventory

Adding

Automatic discounts

Bottle Desposit

IconOverview
IconEditing Discounts

Classes

Discounts

Editing

Filtering

Filtering sales lookup

Find items

Flexible pricing

General discounts

Importing

Item Classes

Item-specific discounts

On-hand cleanup

Ordering

Overview

Purchase orders

Receiving

Reports

Surcharges

IconOverview
IconEditing Discounts

Transaction Categories

Vendors

Inventory Classes

Inventory Code

Inventory Items

Deleting

transaction field

Inventory items missing for sales

Inventory Items Setup

Inventory Sales

by amount

by quantity

Invoices

"Receipt #"

Batch Printing

Printing

Types

Iomega Zip drives

IP address

IconSetting a Static IP in Windows
IconOther Network Functions

iPad/iPhone

Item Specific Discounts

- J -

Javascript

IconSample Javascript to Insert Form Values
IconSample Javascript to insert form values (copy)

Export to Web parameters

Jellystone Parks

Journal

IconOverview
IconOverview

Adding

Details

Editing

Viewing

- K -

Key Code

IconPark Information and Authorization Code
IconParks Setup

Key deposit

report

Key deposits

IconSecurity Deposits
IconHow to handle key deposits

Keyboard shortcuts

IconKeyboard shortcuts
IconShortcut for clicking "Done"

- L -

Label field

Labels

Custom

Printing in last name order

Printing single labels

Landscape orientation

Leisure Interactive

Lexmark printers

License

IconCopyright and License Information
IconView Product Authorizations

Linked reservations

IconOverview
IconLinked Reservation Examples
IconViewing Linked Reservations
IconCreating Linked Reservations - Details
IconGroup Reservation Special Handling
IconChanging the Customer of a Reservation
IconManaging Linked Reservations
IconSynchronizing Linked Reservations
IconAdding multiple sites as non-synchronized
IconMaking a new reservation that moves during the stay

Different dates

fixing

Sub-members

Transactions

turning off

unlinking

Links to web pages in E-mail

List Queries

Local variables

Log files

For networking

Settings

Log in

Logging in or out

Setup Operators

Log out

atuomatic

Log out after 10 minutes

IconAutomatic logout after 10 minutes
IconAutomatic logout after 10 minutes, revisited

Login

Disabling the prompt

LogMeIn

Logo on E-mails

Logos on receipts

Long-term Reservations

- M -

Mac users

Macros

Creating

Setup

Using

Magnetic stripe readers

IconOverview
IconHardware Setup

Mailing Labels

IconFile - Printer Setup
IconCustomer Mailing Labels, Envelopes and Other Forms

Custom

Mailing Lists

Filtering

Previous customers

Main Menu

Main window - tab views

Maintenance

Back up

IconSolving backup "temporary file" errors, XP
IconSolving backup "temporary file" errors, Vista

Make site unavailable

many sites/days at once

Making Backups

IconDatabase Basics
IconBack Up and Restore Database
IconCopying To a New Computer

Managing Guests

Map

Color settings

New Reservation dates

Options

Right-click

using dates for new reservation

Maps

Add/Edit Hotspot Dialog

Add/Edit Indicator Dialog

Brief overview

Color Key

IconView - Color Keys
IconMap Tab View

Editing

Fill indicator tips

Image file

Import and Export

On Google.com

Options

Setup

IconMaps
IconOverview

Site indicator attributes

Tab View

Mark sites clean

Mark sites dirty

Masked credit cards

Mass E-mail list

Master Reservation

IconOverview
IconCreating Linked Reservations - Details
IconGroup Reservation Special Handling

McAfee SecurityCenter configuration

McAffee software

MCPS Processing Options

Memo

Transaction Type

Memorized Transaction Reports

Menu Items

Editing

Menus

Creating

Custom

Editing

IconOverview
IconEditing Menus

Editing Items

Items

Items List

Levels

Right-click menu example

Setup

Sub-menus

Merchandise discounts

Merchandise rates

IconRate Types
IconRate Setup Examples
IconFixed Charge in Addition to Per-unit Merchandise Rate

Merchandise sales

Adding to reservations

Merchant Warehouse

IconProcessing Software Options
IconBasic Setup - Cayan MerchantWARE Web
IconMerchant Warehouse credit card processing

MerchantWare Processing

MerchantWare Processing Options

Merging Customers

IconMerging Customers
IconAlphabetical listing of all customers

Meter readings

Entering old readings

Right-click

Setup

Setup Details

view past

Meters

Correcting previous readings

Correcting readings

Digits for wrap-around

Disabling reports

Entering Readings

IconSelecting Rates
IconMeter Reading Reports

Fixing readings

Rates Setup

Readings Lists

Reports

Setup

IconMetered Electric, Gas and Water Support
IconEdit Site Details

Setup Details

Wrap-around

Wrap-around setting

Minimize to taskbar tray

Misc Income on Shift report

Misc. Income

Entering Transactions

Transaction Type

Missing Transactions (printed receipt)

Mixed-case formatting

Mobile phones

Monthly

Reporting due

Monthly billing

IconMonthly / Long-term Reservations
IconMonthly Billing

Add-ons

Monthly billing settings

Monthly Reservation Options

Monthly Reservations

IconReservation Types
IconMonthly / Long-term Reservations

More Pref's

Mouse Functions

IconRight-click is your friend
IconRight-Click and Double-Click Functions

Moving reservations

Moving sites during stay

Moving the data to a new computer

IconCopying To a New Computer
IconRecovering a Database from an Alternate Hard Drive

Moving the database

IconMove the database to Shared or Public Documents
IconMoving the database to public documents

Multiple Databases

- N -

Netwokring

Server change

Networking

Can't connect - workstation already in use

Changing Master computers

Changing the Master computer

Clearing record locks

Client Diagnostics Dialog

Command line parameters

Connecting Progress Dialog

Connecting to Server

Connection issues

Delay problems

Dynamic internet IP address

Error due to Winsock

Firewalls

IconFirewall Basics
IconFirewall Configuration for Networking

Full Network Resync

How it works

Internet connections

IP address

IP address error

Log files

Maintenance functions

Master change

Master computer failure

Master computer swap

McAfee firewall

Multiple connections

Norton Internet Security

Not Connected

Optimization

Overview

Port forwarding

Problems connecting

Remote connections

Request full database refresh

Requirements

Re-sync procedure

Router

Router setup

Security software

Server Diagnostics Dialog

Setting Up

Settings

Setup errors

Show IP address

Speed issue with POS

Starting/Stopping

Static IP

IconSetting a Static IP in Windows
IconNetworking - How to set up a static IP address

Synchonization problems

Synchronizing

Through internet

Time Zone differences

Troubleshooting

Using a client offline (extended periods)

Windows Firewall

Wireless

Working offline

Workstation already in use

ZoneAlarm

New Database

IconCreating your Database
IconNew Database (create a new database file)

New End Date

New Reservation

New Reservations

Quick-prefs

New Reservations Dialog

New Start Date

Newbie Club

Newsletters

# 2

# 3

# 4

# 5

# 6

# 7

# 8

# 9

#10

#11

#12

#13

#14

#15

#16

#17

#18

#19

#20

#21

#22

#23

#24

#25

#26

#27

#28

#29

#30

#31

#32

#33

#34

#35

#36

#37

#38

#39

#40

#41

#42

#43

#44

#45

No Site explanation

Icon"No Site" cells on the Rack
IconGetting rid of "No Site" for Waiting Lists

No Site:# message on the Rack

Non-numbered sites

Non-Reserved (Tab View)

Non-Synchronized Reservations

IconOverview
IconLinked Reservation Examples
IconViewing Linked Reservations
IconCreating Linked Reservations - Details
IconGroup Reservation Special Handling
IconChanging the Customer of a Reservation
IconAdding multiple sites as non-synchronized

Normal RV (changing the name)

Norton Internet Security

IconNorton
IconOnline Reservations and Norton

Norton software

No-Site Reservations

IconRack Tab View (Reservation Grid)
IconUnassigned Tab View

Notes

Customers vs Reservations

field length

popping up a message

Notes entry

Notice Message on Receipts & Invoices

Notice text on Ticket form (Additional Notes)

Novice users

NSF checks

IconBounced Checks
IconHandling a returned (bounced) check

- O -

Occupance Report

showing incorrect values

Occupancy

Average stay

Occupancy Report

Occupancy report by # people

IconReporting occupancy by # campers on site
IconReporting the number of people in the park

On Site

Adding # of Nights

Showing all reservations for the season

On Site (Tab View)

On Site report

Online backup

Online Reservation Handling

Online Reservations

Confirming

Conflicts

Data Fields

Data Fields Used

Delete requests

Details

Downloading

Duplicate Customers

Editing

Editing text

E-mail Requests

Entering Deposits

Export to Web

Friend 2-way

Hercules 2-way operations

Hercules 2-way setup

Ignoring

Inquiries

Merging Customers

Other Interfaces

Overview

Paste & Process

Processing

Receiving problems (due to Norton)

Re-process requests

Request Fields

Reservation Friend 2-way

Retrieving

Retrieving from E-mail

Retrieving from Reservation Friend

Saving

Selecting Sites

Setup (other interfaces)

Site Availability

Site Data Fields

Site Fields

Uploading Availability

Use it to save time

View recent requests

Web vacancy grid site name

Online Setpu

Batch E-mail options

Open Previous Database

Opening multiple databases

Operators

Access levels

Access Levels Setup

Acess Levels

auto-logout

Changing password

Deleting

Disabling login prompt

Keep non-managers from closing program

Logging in or out

Setup

IconOperators and Access Levels
IconOperator Setup

showing transactions

Tab View access

Orphaned reservations

Orphaned transactions

Other Online Interfaces

Directories Used

E-mail Connections

Example Parsing Set

Export to Web

FTP settings

General Setup

Importing Rules

Javascript example

Parsing Engine

Parsing Example

Parsing Rules

IconOverview
IconEdit Parsing Rule Dialog
IconParsing Rules Technical Details

Parsing Sets

IconOverview
IconSetup Parsing Sets Dialog
IconEdit Parsing Set Dialog

POP3 Settings

Pseudo-fields

Site Data Fields

Testing Parsing Rules

Web page form example

Other Reports

Overdue Payments

Owner Reservations

IconReservation Types
IconThe New Reservation Dialog
IconDifferent color on the Rack for owners when here

Can't check in

- P -

Pad Types Pick List

PA-DSS / PCI compliance

Paid Out transactions

Paid-through date

for free stays

Paint Shop Pro image software

Pair.com

Palm version

Park Notes Setup

Park Setup

Check-in times

Parks (ticket form notes)

Parks

Authorization Code

Filtering for Reports

Key Code

Park Information

Setup

Parsing

Parsing Engine

Parsing Rules

Example

Parsing Sets

Example

Paste & Process Online Request

Pasting Data

Payment methods

Splitting

using 2 methods

Payment transfer

Payments

Categories

IconUsing the Transactions Dialog
IconPayment and Deposit Transactions

Categorizing

IconReceipts by Category
IconReceipts by Category report adjustments

Credit Card CVC code

Disabling credit card info

Entering multiple types

Entering Transactions

Gift certificates

Payment Methods Pick List

Split payment methods

splitting

Transaction Type

Transferring

Payments Due

Current balance as-of date

Customer Credit Report

Monthlies

Payments Due (Tab View)

PC Charge Processing Options

PCCharge

PCI Compliance

IconPCI Compliance
IconPCI compliance changes
IconPCI compliance checklist

Credit Cards

IconCredit Card Security Setup
IconCredit Card History / Security Cleanup
IconCVV code entry field missing

PDA version

PDAs (Exporting to Palm

Pocket PC)

PDF

Attaching to E-mail

Pencil-in

Pencil-In feature

Pencil-In reservations

Percentage Discount

Phone number lookup

Pick Lists

Custom

Inventory Classes

Setup

User-defined

Pick Lists on custom dialogs

Point of Sale

Point of Sale (see POS)

Pole display

USB

Pole Display Setup

Pop-up Tips

Port forwarding

POS

"Done" shortcut

Access levels

Adding to reservations

Auto-printing only for credit card sales

Bar code printing

Bar codes

Cash Drawers

Cash register

Changing prices

Continuous entry

Customer account

Customer sales on account

Data fields

Dedicated workstation

Discounts

IconSales Entry -- Point of Sale Dialog
IconOverview

Enter Item Price dialog

Enter item Qty

Filtering sales lookup

Find Inventory

Find receipt

Fuel sales idea

Functions

General discounts

Hardware selection

Importing Inventory & Vendors

Inventory

Inventory Data

Inventory Filter

Inventory item transactions field

Inventory Items

Inventory missing

Inventory on-hand cleanup

Inventory reports

Inventory total value

Items without bar codes

Merchandise filtering

Non-Taxable

On account sales

Overview

Percentage discount

Pick Lists

Pole Display

Pole displays

Printing options

Printing Vendor Labels

Program Options

Purchase orders

Refunds

Reporting

Reports

Reservation account

Returns

Sales entry

Sales reports

IconTransaction (Sales) Reports
IconPOS monthly sales report

Same Category

Scanning

Setup

Showing customers with a balance

Speed issues

Tax Exempt

Touch-screen monitors

Transactions reports

Vendors

Voids

Possible Duplicate Customers

Posta Codes

data entry / lookup

Postal-code lookup

IconThe New Reservation Dialog
IconAdding Customers

Postal-code lookup settings

Preferences for reservations

Print Memo

Transaction Type

Print only some transactions

Printer Setup

Receipt printer

Receipt printer direct to port

Printers

Installing a new one

Vista compatibility

Printing

3" receipts

Batch-printing receipts & invoices

Black & White

CC slip button

Dymo labels

font (text) size on reports

Landscape mode

Options

Printer recommendations

Printer Setup

Printing Receipts

Rack view (partial)

Receipt formats list (shortening)

Receipt printer is slow

Receipts - only some transactions

Reports

IconPrinting Reports
IconReport Dialog Controls

Sorting lists / labels

Tab Views

Tab views (access levels)

Text too small

Transactions

Printing bar codes

Printing labels in last name order

Printing too small

Program Options

Program won't start

Prompt Options

Propane -- can't select

Propane sales

Protected Storage Passview program

Pseudo-fields

Public Documents

Purchase Orders

Filtering

Finding

Printing

Receiving

Settings

Purge old data

Purging old records

- Q -

Qty on New Reservation dialog

Queries

Adding Rack columns

Adding to tab views

Boolean fields

Column formatting

Columns

Cross-Table

Editing

IconEditing List Queries
IconEditing Query Columns
IconEditing Cross-Table Queries

Elements

Examples

Export

Fields

Filtering

Import

Importing Samples

Inventory total value example

List Queries

Number of Nights expression

Overview

Sample occupancy report

Samples

Setup

Sorting

Testing

Queries Tab View

IconQueries Tab View
IconOverview

Query

Arrivals example

Quick-Filter

Quick-Add Fields (to Dialogs)

QuickBooks

Charges reporting

Exporting to

Importing Customers from

Importing Inventory

Importing Vendors

Quick-Info Windows

Quick-prefs

Quick-Reports

Quote/Confirmation

Transactions not ssaved

- R -

Rack

"No Site"

IconRack Options
Icon"No Site" cells on the Rack
IconGetting rid of "No Site" for Waiting Lists

Adding site columns

Checked-out reservations

IconViewing checked-out reservations on the Rack
IconWhy are checked-out reservations disappearing?

Coloring for holidays

coloring holidays and site types

Colors for Site Dirty/Work order/Journal

Colors for weekends

Days shown

etc

Hiding from POS clerks

Hiding names

hiding some sites

Label

List of available sites

Marking sites for special use

New Reservation dates

Options

Pencil-In

Printing part of it

Red line

IconRack Tab View (Reservation Grid)
IconRack Options

Red text

Reservation Name

Right-click menu customization

showing longer names

Showing more days

Sites order

Sites Unavailable multiple days

Speeding up

Starting date

IconRack Tab View (Reservation Grid)
IconReservation Options

Starting on an old date

Tab View

XXXX cells

Rate codes

reporting

Rates

2-night minimum setup

50A

7th day free

Adding printed memos

Add-on quantities

Add-ons (monthly)

Add-ons resulting in $0 charges

Auto-rates

IconAuto-Rates Setup
IconDifferent rates by rig size

Auto-Rates order

IconAuto-Rates proper order example
IconProper Rates order for Auto-Rates

Avoiding $0 charges

based on lined reservations

by Rig Type

by starting day

Categories for Transactions

Changes affecting prior reservations

Changing

Changing for new year

Checking

definitions

Deposits for keys and security

Editing

Examples

extra people

Fixed charges

free stays

Fuel sales idea

Gift certificates

Grandfathering

Hourly

Import and Export

Increases

Key deposits

last-minute surcharge

Merchandise

IconRate Setup Examples
IconFixed Charge in Addition to Per-unit Merchandise Rate

Meter readings

Monthly billing

Order

IconAuto-Rates proper order example
IconProper Rates order for Auto-Rates

Per-person camping rates

reporting

IconReporting by Rate type
IconReporting by Rate

Rig length specific

Seasonal

IconEdit Rate Definition Dialog
IconHandling seasonal campers

Security deposits

Selecting

Setup

IconRates
IconOverview
IconRates Setup Dialog

Special case with Resv Type

special cases

Special Dates vs Season Dates

Taxes

IconTaxes Setup
IconChanging tax rates

Transaction reporting

Types

Rates Setup

Examples (Newsletter)

Holiday rates not working

Ratings

Site attribute fields

Raw Data

User-defined Tables

Receipt printer

IconFile - Printer Setup
IconReceipt Types
IconReceipts Settings
IconUse a 3" receipt printer for small receipts

Direct to Port Settings

Driver Settings

setup

USB Settings

Receipt printer models

IconOverview
IconHardware Setup

Receipt Printers

Vista compatibility

Receipts

"Receipt #"

2-up ticket form

3" receipt bottom cut off

3" receipt printing is slow

Adding graphic logos

Additional Notes

Additional Notes Setup

Batch Printing

bottom text

Bottom text overwritten

Check In.Out times

Checkouts

Credit card number

Credit Card Settings

Custom

Customizing with "Thank You"

Editing

E-mail confirmations

IconSMTP (Send mail) Setup
IconConfirmation E-mail Text & Options

E-mail Text

E-mailing

IconE-mailing Receipts
IconE-mailing receipts

End-of-period text

Field labels

Finding POS receipts

First/Last night (removing)

Formats (removing some)

Graphics

Logos

Move company heading

Multiple pages

Notice message cut off

Notice text

Park information

POS options

Print settings

Printer Settings

IconReceipt Printer USB/Driver Settings
IconReceipt Printer Direct to Port Settings

Printing

Printing memos

printing multiple

Printing only for credit card sales

Printing only some transactions

Removing fields

Showing the year

Site shown for split reservations

Ticket Form "guest signature" cut off

Ticket Form notes

Transactions too long

IconReceipt transactions overwriting the bottom text
IconFixing transaction overlaps on receipts

Types

IconFile - Printer Setup
IconReceipt Types

Using window envelopes

Vehicle fields

with running totals

Receipts by Category

IconSummary Transaction Reports
IconReceipts by Category
IconReceipts by Category report adjustments

Receipts by Category report

Receipts by Payment Method

Receiving Purchase Orders

Record List Dialog

Red line on the Rack

Refunding Hercules Reservations

Refunding key deposits

Refunds

Allowing clerks to do refunds

Entering Transactions

Issuing

Miscellaneous

Partial refunds

Transaction Type

Registry Settings

Re-installing the software

IconCopying To a New Computer
IconRecovering a Database from an Alternate Hard Drive

Relationships

User-defined

Reminders

Remote access

Rename Database

Rental Rates

IconRate Types
IconEdit Rate Definition Dialog

Repair bad links

Reporting

A/R

balances as-of date

Reports

Advance Deposits

Advanced Deposits

Alerts

All reservations for the season

Annual receipts

Arrivals

IconArrivals Tab View
IconReport the number of reservations last year

Arrivals Statistics

Audit Trail

Availability

Average daily rate

Average length of stay

Balance charges & payments

Balancing the cash drawer

Batch Printing Receipts

by Rate

Cancelled reservations

Common Dialog Controls

Comparing reservations made

Cusomer Credits

Custom Queries

Customer E-mail list

Customer Warnings

Customer with a balance

Customers

Customers by record ID

Daily receipts

Daily site income

Defining

Departures

Departures Statistics

Deposits

Deposits due

E-mail list

IconCustomer and Reservation E-mail Lists and Batch E-mailing
IconGetting an E-mail list of people checked in

E-mail lists - saving filters

E-mails sent

Envelopes

IconFile - Printer Setup
IconCustomer Mailing Labels, Envelopes and Other Forms

Exporting

IconExporting Reports to Other Programs
IconExporting Reports and Data to Other Programs

Exporting Lists

Filtering Reservations for Reports

Filtering Sites

IconSite Type, Class and Park Selection
IconSite Filtering Dialog

Financial

IconSummary Transaction Reports
IconReceipts by Category
IconTransaction History Dialog

Find Reservation

Fixing Uncategorized

font (text) size

Housekeeping

Housekeeping with customer names

How-Heard

Income by site

Incorrect values (fixing)

Inventory

Inventory sales

Inventory total value

Journal

Mailing Labels

IconFile - Printer Setup
IconCustomer Mailing Labels, Envelopes and Other Forms

Meter readings

Meters (disabling)

Misc Income & Expense notes

missing pages

Negative totals on transaction reports

Non-reserved

Number of reservations last year

Occupancy

Occupancy by # people

IconReporting occupancy by # campers on site
IconReporting the number of people in the park

On Site

Payments Due

IconPayments Due Tab View
IconShowing upcoming payments due

POS sales vs camping

POS transactions

Print settings

Printed text too small

Printing

IconPrinting Reports
IconReport Dialog Controls

Printing a list of available sites

Rack

Rates

IconReports with the Rate Code
IconReporting by Rate type

Receipts by Category

IconTransaction History Dialog
IconReceipts by Category report adjustments
IconReceipts by Category report changing previous values

Receipts by Category (allocations)

IconUsing the Transactions Dialog
IconPayment and Deposit Transactions

Receipts by Discount

Reservation E-mail list

Reservation History

Reservation orphans

Reservation rates & balances

Reservations

IconThe Find Reservation Dialog
IconReporting reservations staying less than full month

Reservations by date made

Reservations for a site

Reservations made

IconPrinting a report of reservations made each day
IconReporting reservations by date made, this year vs last year

Reservations made in a time period

Revenue by site

Sales Tax collected

Security Deposits

Site history

Site income per day

Sizing Fields

Sorting

Tab View Options

Tab Views

Tax categories

Taxable Sales

Transaction details

transaction details with first names

Transaction Filtering

Transaction History (Customer)

Transaction History (Reservation)

Transaction orphans

Transactions

IconOverview
IconSummary Transaction Reports
IconReceipts by Category
IconTransaction History Dialog
IconReceipts by Category report changing previous values

Transactions by operator

Transactions detail

Unassigned Reservations

Unfulfilled Reservations

Waiting List

Waiting Lists

Work Orders

Reports Menu

Request a full database refresh

Reservation balance not matching Customer balance

Reservation Details Dialog

Reservation Friend

Retrieving Requests

Reservation Friend 2-way

Reservation Label Field

Reservation Options

Reservation reporting by date made

Reservation Type

Rates

Setting the default

Reservation Types

Reservation Types Pick List

Reservations

Adding charges

Adding multiple sites

Adding Prompt when checking in reservations

Adding Prompt when making reservations

Adding special validations

Advance Deposits

Annual

Annual/Seasonal leasers

Applying customer credit

Auto-Calculate multiple

Auto-checkout

Automatic site selection

Auto-rates

Auto-Rates recalculation

Balances

Balances (reconciling)

Batch checkout

Bulk check-out

Cancel after check-in

Canceling

Canceling after checkout

Cancelled

Cancelled (cleaning up)

Can't Book

Changing Customers

IconChanging the Customer
IconThe Reservation Details Dialog

Changing Dates

Changing First Night after check-in

Changing Sites

IconChanging Site Assignments
IconShow Available not showing all sites

Changing the customer

Changing to non-synchronized

Check In

Check out all at once

Check out quickly

Checked out

Checked out on Rack

Checking in

IconChecking In
IconShowing Reservation Details before check-in
IconShowing Customer Details during check-in

checking out

IconChecking Out
IconWhere is the Bulk Check-out function?

Checking out (w/balance)

Checking out early

IconChecking out early (without a refund)
IconChecking out with a balance

Checking out w/balance

Checking out with a balance

Checking Rates

Clearing off a site

Color based on Notes

Color Key

Colors for new reservation types

Colors for new reservation types (revised)

Confirmation letter

Confirmation letters

Confirming

Conflict when moving sites

Conflicting

Conflicting with Online

Copy next year

Credit Card Info

IconRetrieving credit card information
IconCVV code entry field missing

Customer field updating

Day Passes

Default type

Delete

Deleting

Deleting some group sites

Deposits

Discount Used

IconUsing Discount Fields for Other Things
IconSpecial One-time Discounts

Duplicate customers

E-mail confirmation

E-mail list

E-mailing

E-mailing cancellation letter

E-mailing thank-you letter

Extended stay

Filter sites by Rig Type

Filtering for Reports

Find

Find cancelled

Finding

IconThe Find Reservation Dialog
IconReservations by Date Made

Forcing fields to be filled in

IconForcing Reservation fields to be filled in
IconForcing How-heard to be filled in

Free Stay

Group deposits

IconPayment and Deposit Transactions
IconSplitting deposits among group members

Groups

IconOverview
IconLinked Reservation Examples
IconViewing Linked Reservations
IconCreating Linked Reservations - Details
IconGroup Reservation Special Handling
IconChanging the Customer of a Reservation
IconManaging Linked Reservations
IconSynchronizing Linked Reservations
IconHow to quickly select dates for short-term stays
IconChanging the customers in group reservations

Guarantee

Guarantee Info

IconIt's not changing the customer's credit card number
IconChanging the credit card in Guarantee Info

Guarantee with credit card

IconRecording a customer's credit card
IconEntering credit card security codes

Guaranteed (swipe credit card)

Guaranteeing

Guest Type

Guests on site

Handicapped sites

Holiday 3-day minimums

Hourly

IconSchedule Functionality
IconReservation Types
IconHourly / Scheduled Reservations
IconSchedules

How Heard

Importing

IconImport Data From Other Sources
IconImporting Customer, Reservation or Transaction Data

Inquiry

Label

Linked

IconOverview
IconLinked Reservation Examples
IconViewing Linked Reservations
IconCreating Linked Reservations - Details
IconGroup Reservation Special Handling
IconChanging the Customer of a Reservation
IconAdding multiple sites as non-synchronized

Linked (auto-rates)

Linked (fixing)

Linked master

Linked site deletion

Linked w/different dates

Linking

IconManaging Linked Reservations
IconSynchronizing Linked Reservations
IconMaking a new reservation that moves during the stay

Linking - turning off

Linking mode

IconLinked Reservation Examples
IconViewing Linked Reservations
IconCreating Linked Reservations - Details

Long-Term

made today

Making sure all fields filled in

Mass check-out

Master

IconOverview
IconGroup Reservation Special Handling

Monthly

IconReservation Types
IconMonthly / Long-term Reservations
IconChanging the default reservation type

Monthly billing

Monthly Options

Moving sites

Moving to a new site

Moving without splitting

Multiple sites

Multiple vehicles

New

New Reservation dates

Non-Synchronized

IconOverview
IconLinked Reservation Examples
IconViewing Linked Reservations
IconCreating Linked Reservations - Details
IconGroup Reservation Special Handling
IconChanging the Customer of a Reservation
IconAdding multiple sites as non-synchronized

Normal

Notes

IconThe Notes Dialog
IconKeeping Reservation Notes separate from Customer Notes

Notes (vs. Customer Notes)

Notes length

Online Conflicts

Online Requests

Owner

Owner color coding

Owner reservation type

Owner type for special events

Owners

Paid Through

Pencil-In

IconThe New Reservation Dialog
IconFunction Options
IconUsing a "Pencil-In" feature

Preferences

IconSelecting a Handicapped site for a reservation
IconAdding options like 50A to New Reservation

Preventing on past dates

Print settings

Printing invoices

Qty field

Quick-prefs

Quote / Confirmation

Rack (Vacancy Grid)

Rack name

Receipt Types

IconFile - Printer Setup
IconReceipt Types

Receipts (batch)

Rename fields

Reporting all for the season

Reporting average stay

Reporting Deposits

Reporting deposits due

Reporting how many made

Reports

Retrieve Online (problems due to Norton)

Rig Length

Rig length limitation

Rig size

Right-click

Scheduled

IconOverview
IconCreating Linked Reservations - Details
IconGroup Reservation Special Handling
IconSchedules

Schedules

IconSchedule Functionality
IconHourly / Scheduled Reservations

Seasonal

IconMonthly / Long-term Reservations
IconMaking use of sites when the annual leaser is away
IconHandling seasonal campers

Seasonals

Security Deposits

Selecting dates and sites

Selecting sites

Show appropriate sites

Show details before checking in

Site number entry

Site on split receipts

Site preferences

Split - fixing split method

Split and re-combining

Split during stay

Splits (fixing)

Splitting

IconSplitting Reservations
IconSwitching linked masters on split reservations
IconFixing lost transactions after a split

Splitting (undo)

Splitting a group deposit

Storage reservations

Sub-member

IconOverview
IconLinked Reservation Examples
IconViewing Linked Reservations
IconCreating Linked Reservations - Details
IconGroup Reservation Special Handling

Sub-members

Swapping Sites

IconChanging Site Assignments
IconSwapping sites when nothing is available

Switching linked masters

Synchronized

IconOverview
IconLinked Reservation Examples
IconViewing Linked Reservations
IconCreating Linked Reservations - Details
IconGroup Reservation Special Handling
IconChanging the Customer of a Reservation
IconManaging Linked Reservations
IconSynchronizing Linked Reservations

Temporary stay on long-term

Ticket Form

Transaction History

Transactions

IconTransactions
IconReservation Transactions

Two on one site

Types

IconThe New Reservation Dialog
IconPick Lists

Unassigned

Undo a check-out

Unlinking

using map dates

Viewing Details

Wailting List

Waiting List

Reset/Today not working

Resetting the database

Restore Database

IconBack Up and Restore Database
IconCopying To a New Computer
IconRecovering a Database from an Alternate Hard Drive

Restore database to another computer

Restoring

Old backup

Restoring database

Error with floppy disks

Restoring from a database error

Returned checks

Returned merchandise

Revenue by Site reporting

Reversing credit cards

IconVoiding Credit Card Transactions
IconPCCharge

Reverting to an old database

Rig Length

Rates by

Selecting sites

Rig Types Pick List

Right-click

Custom menus

Right-Click Functions

IconRight-click is your friend
IconRight-Click and Double-Click Functions

Right-click menu

Adding functions

Rounding Change Due to 5 cents

Router configuration

Running on startup

Running The Software

RV Park reviews

- S -

Sales Entry

Inventory missing

Sales tax

Avoiding tax on certain categories

reporting

Sales tax reporting

Sample database for training

Satellite Friendly parks

Save & Test Queries

Save button greyed out

Scanning bar codes

Scheduled Reservations

IconOverview
IconCreating Linked Reservations - Details
IconGroup Reservation Special Handling
IconHourly / Scheduled Reservations
IconSchedules

Schedules

Screen font

Screen resolution (for maps)

Scripts

Creating

Example

Examples for reservation validations

Setup

Using

Search by phone number

Searching by confirmation #

Searching tab views

IconKeyboard shortcuts
IconSearching Reports

Seasonal campers

Seasonal Rates

Seasonal Reservations

Securiity Deposits

Security

Internet Explorer auto-complete

Security deposit

report

Security Deposits

IconHow to handle key deposits
IconReporting Unmatched Security Deposits

Security Setup

Select Customer for POS transactions

Select Reservation for POS transactions

Selecting Forms

Selecting Rates

Selecting sites by rig length

Send E-mail Form

Setting Up Your Campground

Settings

Audit Trail options

Auto-Rates

IconAuto-Rates Setup
IconAuto-Rates Options

Cash Drawer

Check In/Out times

Colors

Credit Card MCPS options

Credit Card MerchantWare options

Credit Card PC Charge options

Credit Card Processing

Credit Card Processor

IconOverview
IconProcessing Software Options
IconHardware Setup

Credit Card Security

Credit Card XpressLink options

Data Fields

Database

Debit Cards

Duplicate Customer Checking

E-mail

E-mail Connections

E-mail Reservation Requests

Envelopes

Export to Web

Formats

Functions

Labels

Map View

Meter wrap-around

Monthlies

Network

Online Connections - General

Online Site Data Fields

Operator access levels

Parsing Rules

Parsing Sets

Pick Lists

Pole display

POP3

POS

POS receipts

Postal-code lookup

Print offsets

Printer Setup

Printing

Prompts

Purchase Orders

Rack

Rates examples

Receipt messages

Receipt Printer Port

IconReceipt Printer USB/Driver Settings
IconReceipt Printer Direct to Port Settings

Receipts

Reports

Reservation Receipts

Reservations

Sites

IconSites Setup
IconEdit Site Details

SMTP

Tab Views

Taxes

Ticket Form Additional Notes

Transactions

Web page upload

Zip-code lookup

Setup

Dialog labels

Field labels

Hercules 2-way

Hourly Reservations

IconSchedule Functionality
IconSchedules

Maps

Networking errors

Other Online Interfaces

Periods

POS

Rates add-ons (monthly)

Rates for Hourly

Receipt labels

Schedules

IconSchedule Functionality
IconHourly / Scheduled Reservations
IconSchedules

Taxes

Taxes by charge category

User-defined Relationships

User-defined Tables

IconTables Setup
IconThe "Record List" Dialog

Vehicle fields

Setup Checklist

Setup Dialogs

Setup Event Actions

Setup Forms

Setup Menus

Shared Documents

Shift Report

Misc Income

Shifts

Changing

Enabling

IconShifts Functionality
IconData Field Definitions

Report

Shortcuts

Credit card payments

Show Available

not all shown

Show current database location

Show Dates

IconUsing the Transactions Dialog
IconBack-dating Transactions

Show Details

Show IP Address

Sign in

Logging in or out

Setup Operators

Site Classes

Filtering for Reports

Pick List

Site Details

Meter readings

Site Filtering Dialog

Site Locking errors

Site Preferences

Site types

color-coding on Rack

Filtering for Reports

Pick List

Sites

Add/Insert Multiple

IconSites Setup
IconAdd/Insert Multiple Sites

Attribute fields

Availability by special fields

Blocking dates

Blocking multiple dates

Classes Setup

Colors for Site Dirty/Work order/Journal

Confirmation letter text

Deleting

IconSites Setup
IconEdit Site Details

Dirty flag

Dirty flag options

IconFunction Options
IconPrompt Options

Filtering for Reports

IconSite Type, Class and Park Selection
IconSite Filtering Dialog

hiding from the Rack or other reports

Make Unavailable

making unavailable

Marking for special use

Max rig length

Notes

Online Data Fields

Online Reservation Fields

Pet/Non-Pet availability

Printing a list of available sites

Rack order

Raw Data Table

Reporting all reservations

Reporting revenue by site

Rerranging

Re-using when annual leasor is away

Rig length limitation

Season Dates

Setup

IconSites
IconSites Setup
IconAdd/Insert Multiple Sites
IconEdit Site Details

Swapping

Types Setup

Without numbers

Work Orders

Sites Setup

Copying field to many sites

Multiple sites

Unavailable dates

Sizing Report Fields

SMTP

GMail issue

Setup blind copies

Yahoo issue

SMTP Setup

Error reply

Security software conflicts

Sorting Hierarchy

Sorting Reports

Spamming (avoiding)

Special events

Noting on empty sites

Split a reservation

Split deposit

Split reservations

Creating on separate sites

Fixing incorrect split

re-combining

Switching linked masters

Wrong site on receipt

Split reservations (fixing)

Splitting Deposits

Splitting reservations

IconAre you using right-click effectively?
IconFixing lost transactions after a split
IconHow to un-split a reservation

Spyware blockers

Startup

Statements

Batch Printing

bottom text

Printing

Static IP address

Status Bar

IconThe Main Program Window
IconView - Status Bar

Storage sites

Sub-member linking

Sub-Member Reservations

IconOverview
IconLinked Reservation Examples
IconViewing Linked Reservations
IconCreating Linked Reservations - Details

Sub-menus

Summary Transaction Reports

IconSummary Transaction Reports
IconReceipts by Category

Support

General computer help

Tips for calling

Weekends

Support Information

Surchage for credit cards

Surcharges

Swap Sites

Swapping Sites

Synchronization problems

Synchronized reservations

IconOverview
IconLinked Reservation Examples
IconViewing Linked Reservations
IconCreating Linked Reservations - Details
IconGroup Reservation Special Handling
IconChanging the Customer of a Reservation
IconManaging Linked Reservations
IconSynchronizing Linked Reservations

turning off linking

System Requirements

- T -

Tab Key

Navigating Dialogs

navigating tab views

Tab View

Advanced site selection

Tab Views

Access levels

Adding # of Nights column

Adding columns

Arrivals

Common Controls

Custom

Date Selection

Departures

Exporting

Map

Mouse Functions

Non-Reserved

On Site

IconOn Site Tab View
IconReporting rates & balances

Payments Due

IconPayments Due Tab View
IconShowing upcoming payments due

Printing

Printing access levels

Queries

Rack

Report Options

Restricting operators

Searching On

Setup

Show only some sites

Sizing Fields

Sorting

Transactions

Transactions detail

Unassigned

Tabbed view options

Tab-delimited files

Exporting to

Importing from

Tables

User-defined

IconOverview
IconOverview

Tax

reporting quarterly amounts

Taxable Sales reporting

Taxes

Avoiding tax on certain categories

Categories

IconTransaction Categories for Taxes
IconSome taxes missing on Discounts

Entering Transactions

Missing in discounts

on discounts

Rate changes

Rates (Changing)

Setup

Transaction Type

Taxes by Tax Category

Taxes Setup

IconTaxes
IconAvoiding tax on certain fees

Technical support

General

Temporary folder errors

IconSolving backup "temporary file" errors, XP
IconSolving backup "temporary file" errors, Vista

Temporary Guests

Terminology

Text size

T-Gate Processing Options

Thank-you E-mail

Ticket form

2-up

Additional notes

Additional Notes setup

Time Zones

Timed Actions

Tip of the Day

Tips of the Day

Printable

TLS 1.1/1.2

Toolbar

IconThe Main Program Window
IconView - Toolbar

Touch-screen monitors

Training with sample data

Transacations

Right-click

Transaction

Tax categories

Transaction Categories

Propane

Transaction Reports

Transactions

Accounts Receivable

Adding

Allocating Payment Categories

Allowing refunds

Auto-charging multiple

Auto-rates

back-dating

IconBack-dating Transactions
IconBack-dating transactions

Balance Charges & Payments

Balancing the cash drawer

Bounced checks

IconBounced Checks
IconHandling a returned (bounced) check

by amount

by quantity

Cancelled Sale

Cashing a check

Categories Pick List

Change date

Change order

Charge Entry

Charges by Category

Credit Card CVC code

Credit Cards

IconOverview
IconCredit Card Security Setup
IconCredit Card History / Security Cleanup
IconRemove a Customer's Credit Card Information

Credit Entry

Customer

Customer Credit Report

Customer POS

Customer transactions (restricting)

Daily receipts

Deleting Expenses & Misc Income

Deposit Account

Deposit Entry

Deposit transfer

Deposits

Deposits (security)

Deposits for keys and security

Detail Reports

IconDetail Transaction Reports
IconSummary Transaction Reports

Dialog (enlarging)

Disabling credit cards

Discount Entry

Discounts by Discount Used

Editing and Deleting

Entering

Entering Individual

Exchanging money

Expense

Expenses

Expenses - deleting

Exporting to QuickBooks

Filtering for Reports

Gift certificates

Grid-Entry

History

History (Customer)

History (Reservation)

Importing

Income & Expenses

Inventory sales reports

Key deposits

IconSecurity Deposits
IconHow to handle key deposits

Laundry receipts

Linked Reservations

Memorized Reports

Misc Income - deleting

Misc Income & Expense notes

Misc. Income

Misc. receipts

Miscellaneous cash back

Missing Sales

Monthly billing

Moving

Negative totals

Not saving in Quote/Confirmation

NSF checks

On Account sales

Operators

Order

Orphaned

Orphaned transactions

Partial payments

Partial refunds to credit card

Payment Categories

IconUsing the Transactions Dialog
IconPayment and Deposit Transactions

Payment Entry

Payment transfer

Payments (splitting)

POS

POS reports

IconTransaction (Sales) Reports
IconPOS monthly sales report

POS sales vs camping reports

Pre-dating

previous day payments

Quick-Reports

Rate reporting

Recalling

Receipts

Receipts by Category

IconSummary Transaction Reports
IconReceipts by Category

Receipts by Category Report

Receipts by Discount Used report

Receipts by Payment Method

Recommended procedures

Reconciling old balances

Refund Entry

Refunds

Repairing orphans

Report Filtering

Report Filters

Reporting

Reporting by Reservation date

Reporting Deposits

Reporting rate codes

Reports

IconOverview
IconTransaction History Dialog

Reports with first names

Reservation

IconTransactions
IconReservation Transactions

Reservation POS

Returned checks

Security deposit report

Security Deposits

IconSecurity Deposits
IconHow to handle key deposits
IconReporting Unmatched Security Deposits

Showing by operator

Split Payment Categories

Split Payment Methods

Split reservations

IconFixing lost transactions after a split
IconHow to un-split a reservation

Sub-Member Reservations

Summary Reports

IconSummary Transaction Reports
IconReceipts by Category

Synchronized Reservations

Tab View

Tab view access

Tab View detail

Tax Entry

Taxable Sales report

Taxes by Tax Category

Taxing only certain categories

Transactions Dialog

Transfer pmt/dep

Transfers

Types

Unbound

Viewing credit card info

When checking out

When to add charges

Working with

Transactions Options

Transferring deposits and payments

Transferring to a new computer

IconCopying To a New Computer
IconRecovering a Database from an Alternate Hard Drive

Triggering Events

- U -

Unassigned

Sorting by date made

Unassigned (Tab View)

Unassigned Reservations

IconRack Tab View (Reservation Grid)
IconUnassigned Tab View
IconUnassigned Reservations

Unbound Transactions

Uncategorized

Underlined letters

Unfulfilled Reservations Report

Unit Types mapping

Unlinking reservations

URLs

Clickable

User-defined Relationships

Editing

Setup

User-defined Tables

IconOverview
IconOverview

Data Fields

Editing

IconEditing Tables
IconThe "Edit Record" Dialog

Setup

IconTables Setup
IconThe "Record List" Dialog

Users

Changing password

Logging in or out

Setup Operators

Using the computer

- V -

Vacancy Grid

Web Page Javascript example

Web Pages

Vacancy Grid (Rack)

Vacancy Grid (Web Page Javascript example)

Variables

Vehicle field labels

Vendors

Adding

Finding

Importing

Printing Envelopes

Printing Labels

Setup

Version 4.3.8

Version 5.0

Version 6.0

View Product Authorizations

Virtual Memory Too Low

Viruses (avoiding the spread)

Vista (Windows)

Voiding credit cards

Voiding sales

- W -

Waiting List

IconNon-Reserved Tab View
IconThe New Reservation Dialog

on the Rack

Sorting by date

Warning Flags Report

Water Meters

Correcting readings

disabling reports

Rates Setup

IconRate Types
IconRate Setup Examples

Readings entry & report

Setup

IconMetered Electric, Gas and Water Support
IconEdit Site Details

Setup Details

view past readings

Wrap-around

Wrap-around setting

Web form

examples

IconWeb form example with parsing rules
IconWeb form example with parsing rules

Web hosting service

Web pages

Clickable links in E-mail

Exporting to

Exporting to -- Javascript example

Web Pages (Exporting to / Javascript example)

Web Pages (Uploading)

Web site

Javascript example

IconSample Javascript to Insert Form Values
IconSample Javascript to insert form values (copy)

Reservation form example

Web site services

Web vacancy grid

"My Park"

Weekend colors

What's New

Javascript web form example

Rates Setup Examples

Window Placement setting

Window Tag

Window Tags

bottom text

printing for all arrivals

Windows

Alt-keys

How to use

running on startup

Windows 10

auto-upgrade

Cash drawer issues

printer issues

Windows 8

Cash drawer issues

Windows Firewall

Windows font

Windows IP address

Windows Mobile version

Windows Vista

Windows XP

underlines for hot keys

Winsock

WinsockFix

Wireless networking

Won't Start - what to do

Work Orders

IconOverview
IconOverview

Adding

Editing

Printable form

Printing

Reporting

Working with Customers

Working with Reservations

Working with Transactions

- X -

X-Charge

duplicate charges (avoiding)

duplicate charges (using)

Enter payment already processed

X-Charge Processing

IconProcessing Software Options
IconBasic Setup - X-Charge

XpressLink Processing Options

IconProcessing Software Options
IconBasic Setup - X-Charge

- Y -

Yahooo E-mail

Yes/No field formatting

Yogi Bear parks

- Z -

Zero-out the cash drawer

Zip codes

data entry / lookup

Zip drives for backup

Zip-code lookup

IconThe New Reservation Dialog
IconAdding Customers

Zip-code lookup settings

ZoneAlarm configuration

Z-out report (Receipts by Payment Method)